test content
What is the Arc Client?
Install Arc

Treating people fairly

benyrbenyr Member Posts: 238 Arc User
I just wanted to put my thoughts down about the recent problems with the CTA event and the bug preventing the token of hero's dropping, on the off chance any Devs happen to read it.
Initially I was really happy with the concept of the CTA season, because as a long time player with 8 Toons all between 15k IL and 19.5k IL, I'd long since stopped running special events due to the lack of variety, challenge or decent rewards. This is important as CTA Skirmishes themselves are a classic example of overly easy boring content id normally pay no attention too, just like the last Winter Festival, Portabellos's campaign etc etc.
However having read the event details I decided that running a quick boring skirmish 10 times a day for three days was worth it to eventually try the new weapon set on one of my alts. I did not want to bother with the mount or weapon sets on any other Alt as i felt 30 runs was about my tolerance level for this type of content.
As i type this today I have not, as planned, run 30 skirmishes over 3 days, i've run over 90 skirmishes over 6 days and still only have 2 tokens despite you attempting to fix the event at least twice, and following all the forum theory on what was causing the bug.
Now i appreciate bugs are a fact of life when it comes to games like this, and i appreciate your efforts in trying to fix them. However I do find your solution to the issue entirely unacceptable. Extending the event again and again so I have to run even more skirmishes I don't enjoy is not satisfactory customer service, it feels like i'm being fobbed off and taken for granted. Forcing me to play content i don't want to play to get what i'm already entitled to by your own published rules is not a great way to retain a player base.
I cant help but compare this to the hunt exploit bug of last year, when it was proven the capability to track who had done what and roll back rewards was possible, when the bug in question is detrimental to Perfect World. And all i'm asking is you treat bugs that unfairly disadvantage your player base with the same level of severity as you treat bugs which unfairly advantage the player base.
I can see no rational argument for you not working out how many runs each of your players has completed on this event, and rather than asking them to run the Skirmish yet more times simply credit the account with one token per 10 runs, if required splitting those token out across multiple Toons so none end up with more then the 3 they were supposed to be able to obtain. In my case that would mean giving the Toon I ran the event on 1 more token to take it up to three, and choosing 2 random (active) toons to give 3 token each to. After all ive taken the time to run 90 Skirmishes, by your own event rules my reward for that effort should be 9 tokens.
In summary treat your player base fairly, its all we ask and its not unreasonable.

Comments

  • benyrbenyr Member Posts: 238 Arc User
    Just seen the latest Hotfix, many thanks Dev's for implementing a fix to just credit Toons with the tokens they were due. Doesn't fully compensate for the extra time taken running needless skirmishes, but i'll take it. Much appreciated.
  • pitmonster#5684 pitmonster Member Posts: 537 Arc User
    At this point there were a LOT of people who started the event and gave up after only one run. Frankly with such a colossal cluster-f&^% that dragged on all weekend and into the week, they should just dish out 3 tokens to any toon that even attempted it. It costs them literally zero money to do that.
  • ragnarz2ragnarz2 Member Posts: 208 Arc User
    benyr said:

    Just seen the latest Hotfix, many thanks Dev's for implementing a fix to just credit Toons with the tokens they were due. Doesn't fully compensate for the extra time taken running needless skirmishes, but i'll take it. Much appreciated.

    Unfortunately, the fix doesnt work for everyone
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    ragnarz2 said:

    benyr said:

    Just seen the latest Hotfix, many thanks Dev's for implementing a fix to just credit Toons with the tokens they were due. Doesn't fully compensate for the extra time taken running needless skirmishes, but i'll take it. Much appreciated.

    Unfortunately, the fix doesnt work for everyone
    I hadn't heard any reports of that yet. Yours is the first. Can you please file a ticket with customer support?
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
    kuI2v8l.png
  • callumf#9018 callumf Member Posts: 1,710 Arc User
    edited January 2019
    kreatyve said:

    ragnarz2 said:

    benyr said:

    Just seen the latest Hotfix, many thanks Dev's for implementing a fix to just credit Toons with the tokens they were due. Doesn't fully compensate for the extra time taken running needless skirmishes, but i'll take it. Much appreciated.

    Unfortunately, the fix doesnt work for everyone
    I hadn't heard any reports of that yet. Yours is the first. Can you please file a ticket with customer support?
    Fix has magically given me a token! But indeed how many runs to get there was nasty.
  • greywyndgreywynd Member, NW M9 Playtest Posts: 7,158 Arc User
    I found tokens all over the place on my characters. Now I only need 1 more to finish all 9 of them for this CTA.
    I'm not looking for forgiveness, and I'm way past asking permission. Earth just lost her best defender, so we're here to fight. And if you want to stand in our way, we'll fight you too.
  • silverkeltsilverkelt Member, NW M9 Playtest Posts: 4,235 Arc User
    The issue to me is the amount of runs to get to those 3 tokens.. the "fix" was to run more runs.. like jeepers.

    I ran well over 100 on each toon I tried for or something to get 3 toons to 3 tokens. That is like 300 stupid runs.. it shouldve been 90..

    I was going to do more toons, but I just cant.. I hate this thing now.
  • ragnarz2ragnarz2 Member Posts: 208 Arc User
    kreatyve said:

    ragnarz2 said:

    benyr said:

    Just seen the latest Hotfix, many thanks Dev's for implementing a fix to just credit Toons with the tokens they were due. Doesn't fully compensate for the extra time taken running needless skirmishes, but i'll take it. Much appreciated.

    Unfortunately, the fix doesnt work for everyone
    I hadn't heard any reports of that yet. Yours is the first. Can you please file a ticket with customer support?
    I am not alone
  • benyrbenyr Member Posts: 238 Arc User
    Many thanks for all your replies, and i agree completely that extra effort we had to put in does appear to have been overlooked in the solution along with those who lost hope early in the process. Hopefully going forward if something like this occurs again this event will be used as a benchmark and remediative action will be taken straight away to avoid both in the future.
    I hope those of you for whom the fix has not worked receive your tokens soon.
Sign In or Register to comment.