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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Problem Claiming Items From Zen Sales Promo

lokitor01lokitor01 Member Posts: 2 Arc User
edited November 2018 in General Discussion (PC)
How long after you purchase Zen do you guys see the promo items on the award vendor in PR? It's been about 90min here and still nothing...
Post edited by lokitor01 on

Comments

  • princessdionysus#9184 princessdionysus
    princessdionysus#9184
         Member Posts: 2 Arc User
    I am also having this problem. Previously they showed up pretty quick.
  • veziktasveziktas Member, NW M9 Playtest Posts: 9 Arc User
    same problem here
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    edited November 2018
    They are not at the Reward Claims Vendor. They are at the Promotions Vendor, closer to Sgt. Knox. Go check him. If he doesn't have your items, file a ticket with Customer Support. It looks like this:


    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
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  • jcasiajcasia Member, NW M9 Playtest Posts: 3 Arc User
    There no 5x enchanted keys for those who charged 1000 ZEN at the Promotion Vendor!!?
  • marvyn#9793 marvyn
    marvyn#9793
         Member Posts: 50 Arc User
    Same. I claimed the free 30 day VIP charge bonus from the Promotion Vendor today, but the 5 enchanted keys for the first tier of charge weren't available to claim.

    I have only one character, so not already claimed accidentally on another character.
  • brandemisbrandemis Member Posts: 35 Arc User
    edited November 2018
    marvyn#9793 said:

    Same. I claimed the free 30 day VIP charge bonus from the Promotion Vendor today, but the 5 enchanted keys for the first tier of charge weren't available to claim.

    I have only one character, so not already claimed accidentally on another character.

    I did the exact same thing, and i didnt read the "claimed once per acount" and i put a ticket telling the issue, i hope dont get ban for that thing
  • durgan#5731 durgan
    durgan#5731
         Member Posts: 28 Arc User
    Charge promotion agent has nothing that I'm able to pick up, and I bought 20000 in zen through ARC, yesterday. Put in a ticket, no contact from anyone.
  • putzboy78putzboy78 Member, NW M9 Playtest Posts: 1,950 Arc User
    It's thanksgiving, you probably won't hear back from cryptic until at least Monday.

    Happy Thanksgiving all
  • wintersmokewintersmoke Member Posts: 1,641 Arc User
    putzboy78 said:

    It's thanksgiving, you probably won't hear back from cryptic until at least Monday.

    Happy Thanksgiving all

    And a very merry Leftover Sammich Day Eve to you too!
  • dafrca#4810 dafrca
    dafrca#4810
         Member Posts: 469 Arc User
    I thought I read the keys are on hold until they are fixed to only be picked up once per account. But now I can't find that post. :-(
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