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Forums > Home› Neverwinter Discussion › General Discussion (Xbox One)

Loading Neverwinter shuts off Xbox one.

jerichodsm#4229 jerichodsm
jerichodsm#4229
 Member Posts: 8 Arc User
in General Discussion (Xbox One)
Multiple times when loading Neverwinter it causes my xbobx to shut off. How to fix?

Comments

  • meraks#0999 meraks
    meraks#0999
         Member Posts: 100 Arc User
    Sounds like you have something corrupted in your XBOX cache. I recommend a hard reset (unplug your Xbox for ~30 secs) and reload. If that does not fix the issue I would uninstall and reinstall the Neverwinter game as a whole.
    XBOX GT @ Merak Starborne
    Fyre, Eyce & Wynd
    Ladies of Neverwinter
    I stopped believing this morning; Journey is going to be PISSED.
  • ecrana#2080 ecrana
    ecrana#2080
         Member Posts: 1,654 Arc User
    It may just be your XBox attempting to prevent you from losing your sanity.
  • akuvar#2397 akuvar
    akuvar#2397
         Member Posts: 7 Arc User
    So I encountered this all the time, too. I found the solution is, every time I exit neverwinter, close the app (at the home screen, highlight neverwinter, pres the menu button, select Quit) now that I have gotten into the habit of doing this, my xbox doesn't crash on me anymore when starting up the game.
  • cptsternn#2510 cptsternn
    cptsternn#2510
         Member Posts: 13 Arc User
    I had the same issue and as akuvar listed above it appears to be linked to when you resume Neverwinter. If your Xbox is set to update in the background and doesn't ever fully power off if you try and open Neverwinter a second time in a day without fully closing the app it crashes or sometimes will reboot the entire Xbox One. It's been happening to me since Mod 15 too.
  • shwabbashwabba Member Posts: 37 Arc User
    The same thing has been happening to me since Heart of Fire, and has never happened before in all my years of playing.
  • froger#9967 froger
    froger#9967
         Member Posts: 616 Arc User
    You have to manually quit the application before launching it or your console will turn off.
    Froger - Barbarian - Original Main - The Freak Core - Xbone
    Jade - Cleric - Healer Main - The Freak Core - Xbone
    Magnus - Fighter - Tank for queues - The Freak Core - Xbone
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    Nomnomnommm - Wizard - Alt - Droppin Crits on Fools - Xbone
    I Am The Wall - Paladin - Alt - Droppin Crits on Fools - Xbone
    Xeros - Rogue - Alt - 9 3/4 Unbuffed - Xbone
    RIP bad name - Warlock - Alt - 9 3/4 Unbuffed - Xbone
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    Sirona - Cleric - Alt - 9 3/4 Unbuffed - Xbone

    Jade - DC - Shadows of Gauntlgrym - PC
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