Masterwork bug report

gierem86

I past the information from suport about new bug in masterwork on xbox one
I hope you ca help me ASAP



Hello,

Thank you for replying back to us.

Upon reviewing the information you have provided us, it seems to be a result of a possible unreported gameplay bug. I would like to assist you as much as possible, however, the Customer Support is unable to fix bugs in the game as we do not have the tools to fix the issue that you encountered. The best way for us to ensure that this is resolved as quickly as possible is for you to send a bug report by posting in our forums so the developers can review on your bug. To be able to access our official forums, please visit this link:

https://www.arcgames.com/en/forums/neverwinter/#/categories/neverwinter-discussion-xbox-one

Again, I really apologize for this inconvenience and I kindly ask for your understanding. Please do not hesitate to contact us again if you need any assistance in the future.

Regards,
Chroma
Game Master
Perfect World Entertainment
http://support.arcgames.com/
Customer via CSS Web 05/08/2018 03:40 AM
Hi
I sending attach photos off all quest what I have problem and other what are coomplet.
I can't finish quest :
Hide and seek (leatherworking)
In the heat of knight (platesmithing)
Lost in transportation (tailoring)
Steeling the show( weaponsmithing)
Ihave some items to finish these quest but game don't see them, I send some phootose of thous items
My character is Gierem_DC
Response Chroma via Email 05/05/2018 03:38 PM
Hello,

Thank you for sending us a message.

I understand that you are experiencing difficulties with a masterwork quest in the game. I would like to request for additional information regarding your concern in order to further investigate on your issue. Kindly please provide as much information as possible.

- Full name of the masterwork quest you are referring to.
- Any additional information or steps you made in game that relates to your issue.
- Name of your affected character.
- Screenshot of your masterwork quest progress.

I will be waiting for your response.

Regards,
Chroma
Game Master
Perfect World Entertainment
http://support.arcgames.com/
Customer via CSS Web 05/05/2018 04:03 AM
Hi I have problem with masterwork recipe IV I have needet item but I can't pass quest system don't recognizes item

zephyriah

There are many of these thread and reports. They know. It's not a new bug, it was caused by the patch just as it did on PC.

You need to edit out that contact, against the TOS to publish communication.

adinosii

well-known bug. mostly fixed on pc now...should get fixed on consoles soon.