test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Neverwinter Discussion › Player Feedback (PC)

Servers in America at West coast - why?

drazer#7967 drazer
drazer#7967
 Member Posts: 7 Arc User
in Player Feedback (PC)
The biggest problem with this game, is for players in Europe that servers are located in America and on the west coast - as far away from Europe. Ping 220ms causes problems. You cant jump to the opponent, quick cast the Icy Terrain and rebound - spell is still interupted. I must to jump to foe/enemy, wait for 1 second, cast Icy Terrain, wait 1 second and now i can rebound. Developers, testing games with 220ms ping! Or need to shoot a video with tragedy mechanic in this game with 220ms ping?
If they are not in Europe, why are they not at least on the East Coast? Why so much hate Europeans??!

Comments

  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    edited May 2018
    I think your information is inaccurate. While the development studio itself is on the west coast, I am fairly certain that the servers themselves are on the east coast somewhere. While the exact location is kept secret for security reasons, I believe they are somewhere in either the New York City or Boston areas.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
    kuI2v8l.png
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,456 Arc User
    http://support.arcgames.com/app/answers/detail/a_id/4658/~/server-address-information

    $ tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    .........
    8 40 ms 27 ms 38 ms be812.ccr41.iad02.atlas.cogentco.com [154.54.11.217]
    9 36 ms 31 ms 36 ms be3084.ccr42.dca01.atlas.cogentco.com [154.54.30.65]
    10 36 ms 40 ms 35 ms be2807.ccr42.jfk02.atlas.cogentco.com [154.54.40.109]
    11 40 ms 39 ms 39 ms be3472.ccr32.bos01.atlas.cogentco.com [154.54.46.33]
    12 42 ms 42 ms 40 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
    13 49 ms 46 ms 36 ms 38.111.40.114
    14 37 ms 36 ms 35 ms 198.49.243.253
    15 * * * Request timed out.
    16 52 ms 47 ms 48 ms xboxpatchserver.crypticstudios.com [208.95.185.41]


    Looks like somewhere in Boston.
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    plasticbat said:

    http://support.arcgames.com/app/answers/detail/a_id/4658/~/server-address-information

    $ tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    .........
    8 40 ms 27 ms 38 ms be812.ccr41.iad02.atlas.cogentco.com [154.54.11.217]
    9 36 ms 31 ms 36 ms be3084.ccr42.dca01.atlas.cogentco.com [154.54.30.65]
    10 36 ms 40 ms 35 ms be2807.ccr42.jfk02.atlas.cogentco.com [154.54.40.109]
    11 40 ms 39 ms 39 ms be3472.ccr32.bos01.atlas.cogentco.com [154.54.46.33]
    12 42 ms 42 ms 40 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
    13 49 ms 46 ms 36 ms 38.111.40.114
    14 37 ms 36 ms 35 ms 198.49.243.253
    15 * * * Request timed out.
    16 52 ms 47 ms 48 ms xboxpatchserver.crypticstudios.com [208.95.185.41]


    Looks like somewhere in Boston.

    That's what I was thinking too, but I wasn't 100% sure. Hadn't thought to look at the tracert, lol.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
    kuI2v8l.png
  • greywyndgreywynd Member, NW M9 Playtest Posts: 7,158 Arc User
    Now that people have begun to figure out they are somewhere near Boston they are going to have to move them again to keep the Thayans guessing.
    I'm not looking for forgiveness, and I'm way past asking permission. Earth just lost her best defender, so we're here to fight. And if you want to stand in our way, we'll fight you too.
  • llewelyn89llewelyn89 Member, NW M9 Playtest Posts: 129 Arc User
    Admittedly it can be annoying, but you can adapt - just be glad you aren't here in Australia where it's 350 on a good day and 400 is the norm.
    Paladin.jpg
    What Class Are You?
  • sandukutupusandukutupu Member Posts: 2,285 Arc User
    While more servers in various locations sound great to me please read the wiki about "Lag, Network, and Server Issues" (aka Latency) and possible causes.

    Location and quantity is only part of the problem.
    wb-cenders.gif
  • archangelzorak01archangelzorak01 Member, NW M9 Playtest Posts: 324 Arc User
    Pretty sure they're in Cambridge (right outside Boston). Lot of datacenters in that area and it would explain my 20 ping to the servers. Living in MA finally pays off!
    Neverwinter Module 6: The only MMO expansion in the history of MMO's to remove more content than it added.


  • drazer#7967 drazer
    drazer#7967
         Member Posts: 7 Arc User
    at IP 208.95.185.41 i have stable ping 131-132ms and in game (/netgraph 1), at same time, i have ping 165-175ms - its quite good, but often ping larger ...
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    drazer#7967 said:

    at IP 208.95.185.41 i have stable ping 131-132ms and in game (/netgraph 1), at same time, i have ping 165-175ms - its quite good, but often ping larger ...

    The problem could be your ISP too, but more than likely it is a combination of a lot of different factors.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
    kuI2v8l.png
  • drazer#7967 drazer
    drazer#7967
         Member Posts: 7 Arc User
    I have a cable internet from O2. No wifi, no little ISP. My work is connection at internet - i understand it.
    Stable ping at 208.95.185.41 - 132ms and now at game 165 - 205ms

    sss




  • sandukutupusandukutupu Member Posts: 2,285 Arc User
    archangelzorak01 said:

    Pretty sure they're in Cambridge (right outside Boston). Lot of datacenters in that area and it would explain my 20 ping to the servers. Living in MA finally pays off!

    https://whatismyipaddress.com/ip/208.95.185.41
    wb-cenders.gif
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,456 Arc User
    edited May 2018
    sandukutupu said:

    archangelzorak01 said:

    Pretty sure they're in Cambridge (right outside Boston). Lot of datacenters in that area and it would explain my 20 ping to the servers. Living in MA finally pays off!

    https://whatismyipaddress.com/ip/208.95.185.41
    I guess may be indeed in California. However, I don't know if that shows the actual address of the IP address or the address of the owner of the IP address.

    In my tracert,

    13 49 ms 46 ms 36 ms 38.111.40.114
    14 37 ms 36 ms 35 ms 198.49.243.253
    15 * * * Request timed out.
    16 52 ms 47 ms 48 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    38.111.40.114 is in Boston area. https://whatismyipaddress.com/ip/38.111.40.114
    198.49.243.253 is in California. https://whatismyipaddress.com/ip/198.49.243.253
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • sandukutupusandukutupu Member Posts: 2,285 Arc User
    @plasticbat Cogent Communications is just an ISP that holds the address to Cryptic along with many others. If you had sway with your local ISP, you could get them to talk (add it to their DNS) directly with Cryptic Studios. For example; we have Spectrum Cable here in my city. If I had pull with my local ISP, I could ask them to jump straight to Cryptic or something closer on the list. This is called changes to their "routing policy" and is normally done by businesses and major company with enough pull to have some geek (like my husband for example) to add a few lines of code somewhere on their server. In the end, it is up to the various ISPs around the world to negotiate how they will route traffic through and around their networks.
    wb-cenders.gif
  • frogwalloper#6494 frogwalloper
    frogwalloper#6494
         Member Posts: 821 Arc User
    Well if Europe had been a little more obliging to our ancestors, the servers would probably be over there.
    - let that be a lesson to all you other continents!
  • rickcase276rickcase276 Member, NW M9 Playtest Posts: 1,404 Arc User
    Is the Russian server in the US, or is it in Russia? Just curious, not that it would help people in other parts of Europe, but...
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 12,456 Arc User
    edited May 2018
    sandukutupu said:

    @plasticbat Cogent Communications is just an ISP that holds the address to Cryptic along with many others. If you had sway with your local ISP, you could get them to talk (add it to their DNS) directly with Cryptic Studios. For example; we have Spectrum Cable here in my city. If I had pull with my local ISP, I could ask them to jump straight to Cryptic or something closer on the list. This is called changes to their "routing policy" and is normally done by businesses and major company with enough pull to have some geek (like my husband for example) to add a few lines of code somewhere on their server. In the end, it is up to the various ISPs around the world to negotiate how they will route traffic through and around their networks.

    The question is if Cryptic server is in Boston or not. Unless there is a direct dedicate line(s) from Boston to Cryptic (that is kind of common in business), the physical location of the server should be close to Boston. Otherwise, tracert will show the intermediate hop. There is no hop between 38.111.40.114 (Cogent's IP) and 198.49.243.253 (Cryptic's IP).
    On the other hand, if Cryptic indeed has a dedicate line from Boston to California, it really does not matter if the server is in Boston or in California. The speed would be like the physical server is located in Boston.

    You cannot make your ISP to jump straight to Cryptic because Cryptic is not a major network hub. You can ask ISP to make a better route for you. However, there are hops in between. You cannot eliminate that unless there is a direct line. That is you cannot make a train to go from (say) Boston to Florida "directly" without passing through any train station no matter how you route it.
    *** The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will. ***
  • drazer#7967 drazer
    drazer#7967
         Member Posts: 7 Arc User
    edited May 2018
    ddd

    and this same time:

    dddddd

    for me - 208.95.185.41 not PC game server ... the server is located 1000... kilometers away
Sign In or Register to comment.