I charged 5000 zen and according to the offer I am supposed to get 1 Loadout and 2 rubies. I do not see any way to get them. Where are they? How do I get them?
Also want to hear how many Coalescent Wards are people getting. In game the event calendar notes say 5 wards and in the website announcement it says 'Coalescent Ward' only, implying just a single ward.
In order to claim your items, please hear to the Charge Promotion Agent in Protector's Enclave and use the Claim tab. If you still haven't gotten it, please post here what platform you're on, how you got your Zen, and when.
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jumpingmorksMember, NW M9 PlaytestPosts: 876Arc User
[PC] 7,500 Zen, nothing in Claim Tab or Promo Tab.
Just read the announcement post (it's been updated)....it's 5 free keys for the 2,500 zen tier and 5 coalescent wards for the 20,000 zen tier
You guys not getting your items - did you check with the npc with the small tent on the stairs next to sgt knox and NOT the vendor where you get sigils from?
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ambisinisterrMember, Neverwinter ModeratorPosts: 10,462Community Moderator
edited November 2017
Silly question: have you guys switched the tabs in the Rewards Claim Agent? The default tab shows all available claims but the tab with the claims you can actually make are on a different tab.
Silly question: have you guys switched the tabs in the Rewards Claim Agent? The default tab shows all available claims but the tab with the claims you can actually make are on a different tab.
I looked at the Charge Promotion Agent near Sgt. Knox and I see the promotion in the list but I cannot claim it. I assume this is where I will keep looking waiting for it to be enabled.
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jumpingmorksMember, NW M9 PlaytestPosts: 876Arc User
Silly question: have you guys switched the tabs in the Rewards Claim Agent? The default tab shows all available claims but the tab with the claims you can actually make are on a different tab.
Silly question: have you guys switched the tabs in the Rewards Claim Agent? The default tab shows all available claims but the tab with the claims you can actually make are on a different tab.
YES. Still nothing.
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ambisinisterrMember, Neverwinter ModeratorPosts: 10,462Community Moderator
Thanks for the responses everybody. The team is currently investigating the cause and we'll get you an update ASAP.
Comments
[EDIT] If this is a common problem maybe I should watch Star Wars, the Dark Side of the Force will be weaker.
Guess who will have some work now?
also in game for 2500 zen it says 5 keys, and the website says 3 keys.
Sorry for the inconvenience.
-Ambisinisterr
Cryptic Community Moderator
In order to claim your items, please hear to the Charge Promotion Agent in Protector's Enclave and use the Claim tab. If you still haven't gotten it, please post here what platform you're on, how you got your Zen, and when.
You guys not getting your items - did you check with the npc with the small tent on the stairs next to sgt knox and NOT the vendor where you get sigils from?
The default tab shows all available claims but the tab with the claims you can actually make are on a different tab.
Yes. still nothing..
The other tab is completely empty.