Gear score changing on its own.

prhec60

Please refer to trouble ticket #170623-001502.
The issue is that my gear score is changing on its own on my Pally. Toon name bigpr. This happened lastweek and got the below response back.

Ticket Reference # 170623-001502

Recently you requested personal assistance from our online support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you.

To update your question with additional information, please respond directly to this email or click here to view your ticket on our support site.

Response By Email (Rui) (06/26/2017 11:35 AM)
Hello,

Thank you for contacting us!

I'm very sorry to learn that you are having trouble with your current character item level or gear score after the update.

Please be informed that there are a lot of factors that may affect a characters item level. For this situation, please make sure that you are using the correct loadout for your character.

For more information regarding loadouts, please refer to the following link:
https://www.arcgames.com/en/games/neverwinter/news/detail/10456002-developer-blog:-loadouts

In addition, there were changes to the item level after the Mod 11. For a full explanation, please refer to this link:
https://www.arcgames.com/en/forums/neverwinter#/discussion/1229553?sso=eyJuYW1lIjoiIiwicGhvdG91cmwiOiIiLCJjbGllbnRfaWQiOiIxNDQzOTY4OTgxIn0=+7365689534a26e07408100cdb9f6bef6f5d84c15+1498403010+hmacsha1

If you think that this may be the result of a game play bug. Regretfully, we don’t have a resolution for the issue at this time, however we’re always trying to improve the game play experience for all of our games and we appreciate the time you took to notify us of your concern. We would like to resolve the issue as quickly as possible; however some issues require development time from departments outside of Customer Support and cannot be immediately resolved by a Game Master.

The best way for us to ensure that this is resolved as quickly as possible is for you to submit a bug report with your findings through here:

http://www.arcgames.com/en/forums/neverwinter/#/categories/bug-reports-xbox-one

For other questions or concerns you may have, feel free to send us another mail.

Thank you for playing!

Regards,
Rui
Game Master
Perfect World Entertainment

Well today I upgraded an enchantment which worked but, "when I look to see how much my score went up", I find that my score went down by 1500 hundred points. This is the second time in less than 10 days, so, in my opinion you have a bug or PWE is singling me out for harassment..
I should be @ 13769 or more. Please help.

dupeks

Any chance you're accidentally summoning / un-summoning your companion? That's worth a lot of ilvl right now.

prhec60

No, companion was inactive. Nice point. Just ran a test though and un-summoning my companion lowers my score by 1500 points. Thanks that might solve it. Will check with my other toon to see if the same happens. By the way the devs never said that to me. Stay tuned.

prhec60

That confirms it un-sommuning my toon on my other tune does the same. Thanks dupeks very cool.

dupeks

It was a recent change that summoned companions contribute to ilvl, I doubt customer service knows (they know very little about the game). Glad you were able to figure it out

prhec60

Thanks again dupeks

thefiresidecat

customer service is anything but. they are definitely NOT the devs. lol. and they appear to be customer servicing everything in the portfolio for this company. they have no clue.

sundance777

Customer service helped me the other day with something specific and simple in game that I was mistaken about, so at least some of them must know the game...

The new item level still takes some getting used to, like companion summoned or not. I find it odd that summoned or unsummoned would change my item level, I still have the companion, it's not like he is idle....but whatever, takes some getting used to.

The other thing I noticed is changing guild boons around will change the item level if not all boon are at the same rank, such as maybe one boon is still being built up to its current max level.

I had someone in my guild claim they lost IL points when upgrading a dragon's hoard enchant from R8 to R9 with no other changes. I am not sure if there were other changes at the same time, they claim no, but I am not sure about that.

Also I think many of us are just plain old too hung up on this number...it is just a number. Can you enter the dungeon you need to enter and once there can you clear the content or not? That would be a better thing to focus on. I find several people are trying to make the number bigger as fast as they can but are still focusing on the easiest or cheapest way to change the number rather than focusing on what would make their character better in a run.

nightmare

Yes I have this problem too,I summoned my companion which brought back 1000 item level points back but Im still aprox 1450 item level points down!....the phrase if it aint broke dont fix it springs to mind with the new item level stats!
[character: Alicekia Starheart@Havit Monster]