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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Support - Arc and ingame GM help

ausfire66ausfire66 Member Posts: 8 Arc User
in Bug Reports (PC)
I have been trying to lodge a ticket in game for GM help.
No categories exist under "Character" but a ticket apparently gets created. On checking my ticket, there is none listed and after waiting weeks, and then days on further attempts, no help is forthcoming.

So, tried to lodge a ticket in Arc Support for help.
On clicking "Contact Support" using the Arc app, after a long wait ... nothing.
On using browser - HTTP 500 Internal server error
On directly entering the link (on mouse over) for "Contact support" I get "page does not exist".
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Comments

  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    edited May 2017
    Using the in-game bug report will never get you a response from Customer Support. You can either go to https://support.arcgames.com/app/support_center or send an email to customerservice@perfectworld.com.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
    kuI2v8l.png
  • ausfire66ausfire66 Member Posts: 8 Arc User
    HTTP 500 error

    That's odd... Microsoft Edge can’t find this page
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    That is odd. Try a different browser or just send them an email.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
    Any of my comments not posted in orange are based on my own personal opinion and not official.
    Any messages written in orange are official moderation messages. Signature images are now fixed!
    kuI2v8l.png
  • dupeksdupeks Member Posts: 1,789 Arc User
    Which country are you playing from? I know when I was traveling in SE Asia I found myself with access issues sometimes. Couldn't log in "restricted region" and even forum was acting strange.

    Might try using a VPN to a US / EU endpoint in order to connect...

    Also are you sure you don't have any firewall on your side restricting domains? Like content filtering or anything?
  • ausfire66ausfire66 Member Posts: 8 Arc User
    Yes, I tried a different browser - same thing.

    In Australia, so what you are saying maybe true - they seem to restrict just about everything here.

    As for content filtering or firewall - no problems there either.

    I'll just have to use the email address provided above ....

    Thank you for providing that.
  • ausfire66ausfire66 Member Posts: 8 Arc User
    Actually .....

    I had a guild mate try the help and support out too and he is from the US.

    Had the same problems I did ... so NOT locale.
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