Mods and Devs ignoring players feedback and bug reports

izwor

I think everything is summed up by the topic.
We reached the point it's getting really annoying.

But... I can be more precise:
Friday last week, Neverwinter Gateway went down, respond from Developer in 5 days! Yet there is no official news on website or social media.
Bug report and feedback threads are unanswered for weeks.
There is no ETA, or at least acknowledge post from Devs, so players can know that you at least read about problem they describe.
There are bugs reported many times regarding powers, feats and items that are out there since mod3...

Few months ago there was a promise for topic with updated list of bugs and issues, there is none.
Back in a day we were promised better communication on Devs &players line.
What we got is livestream once a month with nothing new or interesting in it except few nice prizes (Answering questions with "I don't know" and I can't say" does not count).

My question is:
Why you even keep Bug and Feedback forums? So we can share our irritation that nothing is happening and you, dear Devs do not care?

deathdawg

I happen to agree and have witnessed the simple phrase 'Devs do not care' i attempted for months after my SW reached 70 using the bug report in game and even posting on here that I lost the artifact offhand my posts on here were removed or something as I was unable to find them so after several months I FINALLY get in touch with a dev and after six days was basically told tough luck and that I had to use the quests to get a replacement even though the dev admitted that they saw that I got it but it was not found in my inventory or bank they even slipped and told me the date that I had received it but were not going to re give it to me even though I am 100% sure that I did not discard or refine it this was also the case with Bruenor's Helm and the Main hand from the Elemental Evil campaign that disappeared from my inventory shortly after Alliances were introduced and I know that no one has accessed my account on my end but me. This is on top of that even though you get confirmation of bug reports in game with yellow text on screen but are unable to access the reports from the game nor do they show up on website. I have reported the UI bug, the one that makes over half of the dropdown selections click through and yet there is not a single acknowledgment of it and the forum posts are removed by a mod

greywynd

...that is one long, run-on sentence.

Are they ignoring/don't care? Or are the reports taken in, noted, added to the pile of things that need to be dealt with? There is no way to tell looking from the outside. You put a report in on Monday and complain on Tuesday that it is still an issue. Things take time. Things are prioritized between "immediate" and "it can wait".

As for the Gateway issue, yeah, something should have been said/posted when it was taken down. Not a week after.