No Yeti in bag

auntydeb

I received the young yeti and then he is not in my bag (or overflow). not sure what happened.
here is a screenshot: https://account.xbox.com/en-us/screenshot/5ad6ac6e-e8f1-480b-9619-6a4e95bc87d3?gamerTag=padloper&scid=8dd60100-6cc0-42f2-bb3e-c47b184a79f5

cscriv79

Did you press B and close it without taking the yeti?

auntydeb

I am almost positive that that I hit x because I have been doing it daily trying to get the yeti. But I am an old lady

auntydeb

Was hoping to get a response from a mod or dev on this. I worked hard to get the yeti and have nothing to show for it except the screenshot. Really hard to believe that I cannot get some response even if it is just "you must have messed up". Disappointing and why I think there should be a better way for the bugs to be reported. With the forum you do not even know if someone other than another player has seen the issue.

cscriv79

You should put in a support ticket, perhaps that will get a better response.

ecrana

cscriv79 said:

You should put in a support ticket, perhaps that will get a better response.

^^^ If you want a response you definitely need to put in a support ticket. Might take a few days...sometimes longer...but eventually you get a response.

auntydeb

So, how do I put in a ticket? this is the only thing that I can find for bugs or support. Got it, Thanks for the suggestion.

cscriv79

auntydeb said:

So, how do I put in a ticket? this is the only thing that I can find for bugs or support. Got it, Thanks for the suggestion.

Np happy to help both here and in the game, hope it works out for you.

gt40i

Just don't be surprised when Support tell you they can't help and you should post a message on the forum.