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Forums > Home› Neverwinter Game Support› Peer to Peer Tech Forum

[PC] First Time Buyer's Bag - Not Dropping After Purchase

brayonhopperbrayonhopper Member Posts: 8 Arc User
in Peer to Peer Tech Forum
On 08/17/2016 I bought 500 Zen through the ARC Launcher using the ARC Rewards points. Waited 24 Hours, & it didn't show up. I Sent in a Support ticket via the Website, & have not heard anything back. Would like to know IF/WHEN I should expect deliver of the Bag, as stated on the in-game/online promo of it.

Comments

  • lordgio1984lordgio1984 Member, NW M9 Playtest Posts: 17 Arc User
    Hello,
    it's highly likely that you will receive the first time buyer's bag only if you use real money for your purchase. Maybe, Arc Reward Points are not considered as a first purchase.
    Greetings!
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    lordgio1984 said:

    Hello,
    it's highly likely that you will receive the first time buyer's bag only if you use real money for your purchase. Maybe, Arc Reward Points are not considered as a first purchase.
    Greetings!

    This is correct. Using Arc Points to purchase the Zen does not count towards the First Time Buyer's Pack.
    My opinions are my own. I do not work for PWE or Cryptic. - Forum Rules - Protector's Enclave Discord - I play on Xbox
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  • brayonhopperbrayonhopper Member Posts: 8 Arc User
    edited August 2016
    Thanks for the Info. I just opened my email from Support too, that says the same thing.

    On a Side Note: Could the Pack's Tooltip be updated to state only Real Cash, & not the ARC Reward Points is valid form of transaction for the Promo?
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