Helm's Hold, Vellosk, Reclamation Rock Loading Issue

strumslinger

Update 8/2: We've narrowed down the issue and are in the middle of testing it for a fix.

As I'm sure many of you are aware, there's currently an issue regarding maps such as Helm's Hold, Vellosk, and a few others.

Currently, once you log out of these maps and log back in, the game will freeze on the loading screen. While we work to fix this issue, we recommend not logging out of these zones when you're in them.

If you already have and are stuck, there are two ways to work around the issue:
1) Log in with an alternate character who has completed the tutorial, then switch characters back to the frozen one.
2) Submit a ticket to our support at support.arcgames.com

We're currently looking into a fix and will update the community once we narrow it down. Thank you for your patience.

nexusbobby

dont work - main stell Stuck on Loading and switch dont help

haterche

nexusbobby said:

dont work - main stell Stuck on Loading and switch dont help

Bring your Alt character to Protector's Enclave. Then choose switch character and log with your main. This should work.

skylark

It's most likely an asset loading issue. It won't load from the login screen for some reason, so simply switching to an alt and switching back won't work. You have to go to Helm's Hold or wherever your character is stuck on that alt, then go back to Protector's Enclave and switch back to your main.

It worked for me.

krazizen

nexusbobby said:

dont work - main stell Stuck on Loading and switch dont help

Im also still having an issue with this. It kinda sucks purchasing the headstart and I couldn't play.

johnr1412

am having the same issue with this aswell, even did the work around but its still the same issue.

l3gend

null
Try wait on ur side character longer

starnomad

Have been unable to exit the portable shopkeeper/merchant

bregnar09

Stuck too. Don't want to use my alt char yet just to fix an issue that is Arc Games fault. Early Access...

mossheart

I've recently had this problem since the official free to play launch yesterday. I played all last week for early access and had no problems whatsoever. Now I can't even play my level 64 character. I was able to login one time with her but now i can't. It's really frustrating.

mythologica

I logged out in Helm's Hold before hearing about this issue yesterday, and now locked out of my Control Wizard.

tsangloa

> @strumslinger said:
> As I'm sure many of you are aware, there's currently an issue regarding maps such as Helm's Hold, Vellosk, and a few others.
>
> Currently, once you log out of these maps and log back in, the game will freeze on the loading screen. While we work to fix this issue, we recommend not logging out of these zones when you're in them.
>
> If you already have and are stuck, there are two ways to work around the issue:
> 1) Log in with an alternate character, then switch characters back to the frozen one.
> 2) Submit a ticket to our support at support.arcgames.com
>
> We're currently looking into a fix and will update the community once we narrow it down. Thank you for your patience.

> @strumslinger said:
> As I'm sure many of you are aware, there's currently an issue regarding maps such as Helm's Hold, Vellosk, and a few others.
>
> Currently, once you log out of these maps and log back in, the game will freeze on the loading screen. While we work to fix this issue, we recommend not logging out of these zones when you're in them.
>
> If you already have and are stuck, there are two ways to work around the issue:
> 1) Log in with an alternate character, then switch characters back to the frozen one.
> 2) Submit a ticket to our support at support.arcgames.com
>
> We're currently looking into a fix and will update the community once we narrow it down. Thank you for your patience.

tsangloa

Tried your solution worked one time then, same issue. I've got a idea let's fix the problem!!!

eagleking

Many people are saying that there loading screens is not working but for me the play button on the ps4 is grey and I cannot click on the play button to start the game. Is this a bug/ problem that has to be fixed?

xthereaper00x

null

I'm having the same problem, I was playing earlier today and now it won't even let me press play.

norcross

My play button is grey i cant log in give me my money back for early release and zen ty

kreatyve

The server is currently down. They are investigating. Sit tight. They will have you back adventuring soon!

xthereaper00x

Thank you kreatyve! Not what I wanna hear, but at least it's an answer lol

kreatyve

xthereaper00x said:

Thank you kreatyve! Not what I wanna hear, but at least it's an answer lol

Should be back up now, go play!

xthereaper00x

By the power of greyskull, YAAAAAS

reapergod

thank you that alt character switched worked just had to be in enclave tho

starnomad

my wapoint markers have disappeared again, those ones in front of my character with the glittery trail .. i remove all other waypoints but still that glittery trail isn't showing, this happened a few other times too, i can only place waypoint markers on maps

odinswill

WHAT THE HELL IS GOING ON? WHY HAVN'T WE GOT ANY UPDATE IN 3 DAYS REGARDING THIS MATTER?!

tankaman3188

Character switch fix also works for me second toon has to be done with tutorial.

blitzkeir

The workaround is inconsistent, and apparently the bug is spreading to other zones. If the workaround listed in the OP doesn't work, try this more specific approach:

* Create an alt.
* Complete the tutorial, enter Protector's Enclave.
* Immediately warp to where your stuck character is stuck.
* Immediately warp back to Protector's Enclave.
* Select the "Change Character" option from the last tab in the Options menu.
* Select the stuck character when prompted.

This worked for me, but not for good. Anytime I logout in Helm's Hold, I get the bug. The frustrating part is that now my alt is stuck, despite logging out in the Enclave. For this reason, I don't recommend using an existing alt for this workaround. Judging from various reports in the Feedback and Bug Report subforums, this bug can occur in at least three known areas: Helm's Hold, Vellosk, and Reclamation Rock. So be wary, and know that warping out before you logout may not stop the bug from occurring. Consider loitering in the Enclave for a bit at the end of a session, or warping to another zone that is known to be unaffected, then to Enclave again.

tripledvine

I ALWAYS log off while in protectors enclave. Too afraid to log out anywhere else.

vexious30

My main is stuck in reclamation rock and I don't have an alt that can get to that map, is there any solution for me. I really don't wanna lvl a char to lvl 62 to get my main back online. Any tips or help?

sparton1978

tried to login today but stuck at loading screen with the music playing away in the background. any ETA on a patch or fix as i just dumped a lot of cash into this game and now this lol gutted now im gona have to A. go back to destiny or B. talk to the wife till its fixed.
rock and hard place

terriblevision

What.A.HAMSTER.Mess...

seteshvas

It fixed for me, I just made a new character, then one it loaded up, when to change character then went to the one that froze and it lagged a bit but it fixed on through :smiley:

sparton1978

> @seteshvas said:
> It fixed for me, I just made a new character, then one it loaded up, when to change character then went to the one that froze and it lagged a bit but it fixed on through :smiley:

this worked for me too thanx m8