Continuous SNR and Disconnects (I'VE TRIED EVERYTHING)

semalda226

Using Windstream

tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 3 ms 2 ms 2 ms
2 14 ms 10 ms 10 ms h1.48.91.75.dynamic.ip.windstream.net [75.91.48.
1]
3 18 ms 19 ms 11 ms ge1-0-8-0.pe03.wndr01-ga.us.windstream.net [166.
102.72.134]
4 12 ms 13 ms 12 ms xe1-0-1-0.pe05.atln01-ga.us.windstream.net [173.
186.112.212]
5 15 ms 15 ms 16 ms et-8-0-0-0.cr01.atln01-ga.us.windstream.net [40.
132.58.198]
6 17 ms 16 ms 17 ms ae-22.r04.atlnga05.us.bb.gin.ntt.net [129.250.20
3.1]
7 15 ms 16 ms 14 ms be3001.ccr41.atl04.atlas.cogentco.com [154.54.13
.197]
8 22 ms 19 ms * be2848.ccr42.atl01.atlas.cogentco.com [154.54.6.
117]
9 29 ms 28 ms 28 ms be2113.ccr42.dca01.atlas.cogentco.com [154.54.24
.221]
10 73 ms 34 ms 33 ms be2807.ccr42.jfk02.atlas.cogentco.com [154.54.40
.109]
11 * 37 ms 39 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30
.42]
12 42 ms 40 ms 40 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
om [154.54.46.130]
13 38 ms 39 ms 36 ms 38.111.40.114
14 46 ms 37 ms 36 ms 198.49.243.253
15 * * * Request timed out.
16 41 ms 38 ms 40 ms xboxpatchserver.crypticstudios.com [208.95.185.4
1]

Trace complete.

im at a loss as to whats wrong. Ive unistalled and reinstalled, contacted my ISP, changed my IP adress, tried using Proxies, disabled my firewall and Antivirus (and opened ports) absolutely nothing stops the continuous SNR issue.

krailov

OK, very specific with SNR - are you are getting disconnected from the Internet outside the game (Ebay'ing, whatever)? This usually indicates a line issue (as in ADSL modem), so I would start with your local setup and service provider (the link below is heavily Australian, but applies generally ). Note that whoever manages/fixes the physical line may not be who provides your Internet (your ISP). If you suspect a physical line issue, best to call in a comms or computer guy to verify everything in-house, because you can get charged for line call-outs that have no external problem...

whirlpool.net.au/wiki/adsl_problems

Also, I would only do the "Hard reset your modem" step as a last resort before calling in the comms guy - if you do not have all the settings, it is painful to set it back up again

semalda226

Tried all that and no issues. Internet is perfectly fine ITS ONLY with Star Trek Online and Neverwinter Online that I'm having issues.

krailov

Ah, like I said, SNR is a specific term we use with modem issues

I had a similar problem a few months back, I raised a ticket from my ARC portal (the one before you patch/play the game). As I was investigating, the problem mysteriously went away....

They will ask you for the following, so may as well get it and put it in your ticket:

Open a command prompt, type in "ping patchserver.crypticstudios.com -t" and hit enter. The '-t' is important, as it will keep the ping going until manually stopped, instead of just 4 pings. As this runs, launch the game and play as normal until you get the connection issue, then go back to this command window and hit Ctrl+C to stop the ping. It should then display the results, including any spikes in packet loss. Please copy this and put it in your ticket.

This will not solve the problem, but is one step in the ladder to the solution.

semalda226

Ping statistics for 208.95.185.41:
Packets: Sent = 396, Received = 392, Lost = 4 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 38ms, Maximum = 256ms, Average = 46ms

This is what popped up now and ill send a tcicket but just like the last 6 times they will respons Check your ISP and when i call them they say its an issue on the side of the site im trying to connect to as usual.

krailov

Also include the tracert, and good luck. I was handed to a technical support person, hopefully you will as well, and hope it is resolved soon. That spike is interesting, and likely what they will focus on (plus the packet loss).

semalda226

Ping statistics for 208.95.185.41:
Packets: Sent = 40, Received = 11, Lost = 29 (72% loss),
Approximate round trip times in milli-seconds:
Minimum = 42ms, Maximum = 217ms, Average = 63ms


and now when i cant even get past login screen

krailov

OK that is bad! Hopefully with your ticket they will start to ask more questions. In the meantime, found this article to help you troubleshoot it further:
https://telconotes.wordpress.com/2013/03/15/how-to-troubleshoot-packet-loss-with-ping-command/

I would recommend using your tracert and doing the same ping, but to the next last address (198.49.243.253). Keep working your way back up your list until the packet loss stops (or is very few). The one before it is the culprit (more than likely)! There may be some blackhole routers between the good and bad one, so that is another problem... but at least you will narrow it down, and will likely have some ammo to go your ISP with.