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Forums > Home› Neverwinter Discussion › Player Feedback (PC)

No Game Support With Website To Send In Technical Issues Ticket??

rakna#3848 rakna
rakna#3848
 Member Posts: 5 Arc User
edited December 2015 in Player Feedback (PC)
Why is the webpage for support on the internal link for support redirecting to a bad url?? http://www.arcgames.com/supportredirect/app/cF91c2VyaWQ9IzEjNzMzMjE5Mjk4NDk1NTkmcF9wYXNzd2Q9JnBfZW1haWw9Y2FzY2FkZXMyMDEyQGdtYWlsLmNvbSZwX2ZpcnN0X25hbWU9JnBfbGFzdF9uYW1lPSZwX3RpdGxlPXJha25hIzM4NDgmcF9jY2ZfNDM9NDAwMCZwX2NjZl80ND0wJnBfbGlfcGFzc3dkPXRlc3Rfc2VjcmV0X2tleQ!!



Is there no technical support ticket page to get issues with game functionality addressed and fixed? Can someone please help me with how to create a ticket telling these people that there are issues with functionality of using keyboards and mice that need to be looked at and addressed.

Any mouse I use constantly is hesitating on keybinding functionality set to mouse within game.

Thus not allowing mouse to function 99% of the time resulting in no attack and massive death



Thank You
Post edited by kreatyve on

Answers

  • looomislooomis Member, NW M9 Playtest Posts: 253 Arc User
    Above link works for me.

    But I don't know something about the issue you described ;)
  • kreatyvekreatyve Member, Neverwinter Moderator, NW M9 Playtest Posts: 10,545 Community Moderator
    @rakna#3848 Please clear your browser cache and try the support site again. Thank you.
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  • rakna#3848 rakna
    rakna#3848
         Member Posts: 5 Arc User
    kreatyve said:

    @rakna#3848 Please clear your browser cache and try the support site again. Thank you.

    I have tried multiple browsers the same issue on all of them the url redirect is no good. Says Too Many Redirects on page
  • UnknownUnknown
    edited December 2015
    This content has been removed.
  • rakna#3848 rakna
    rakna#3848
         Member Posts: 5 Arc User
    magenubbie said:

    Not sure where you got all those parameters from, but http://www.arcgames.com/en/supportredirect/app/home/ (the link on top of this screen) works fine from here.
    Or, if you don't feel like clicking your way through, https://support.arcgames.com/app/ask will bring you straight to the form you want.

    But you might want to try and explain things here. A lot of people here use various keybinds without any trouble. Perhaps we can help?

    Thank You for your response however was able to get a ticket done with billing and support says known issue with accessing support site admin working on that in meantime they have figured out there was a corrupt file in the game installation that was causing my default in game keybindings to not work properly and have fixed it :)

    Thank You To everyone on there comments here
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