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Forums > Home› Neverwinter Game Support› Peer to Peer Tech Forum

Getting new error from launcher

wickedactionwickedaction Member Posts: 10 Arc User
in Peer to Peer Tech Forum
After launcher has finished patching. I get the play button. When I pree play it says: "Unable to start game client: The operation completed successfully." This happen for Neverwinter, NeverwinterPreview, and Owlbear. Have done a force varify on all 3. Have restarted the launcher. Same message. Launched the game from game client, "Arc/Neverwinter en/Neverwinter/Live/GameClient.exe" The game loads to log in screen. When I enter correct info. I get connection timed out, please try again later. Tried this 3 times, same result. I'm hard wired to cable router. Can connect to internet with no issue. Have 20mb/s speed. So not internet issue on my end. Also have server green light showing on launcher. And am logged in on launcher. Anyone have a solution to this?
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Comments

  • l3thin4thl3thin4th Member, NW M9 Playtest Posts: 198 Arc User
    Did you check this?
    http://support.arcgames.com/app/answers/detail/a_id/4189/~/configuring-router-and-firewall-ports-for-neverwinter

    Lethinath - DC

    Fayn Fiddler - HR

    Jean Fiddler - OP

    Quinn Fiddler - TR

    Tre'Davious Flynn - SW

    Bogus Skullslicker - GF

    Vanhankaupunginselk - CW

    Alea - GWF

    Noble Misfits

  • wickedactionwickedaction Member Posts: 10 Arc User
    Have submitted a ticket to Cryptic tech. And we are now working on this with Cryptic Engineers. They believe the problem is on their end. It's not DNS issue. And did do a force verify. Seems to be a communication break down between Arc game client, Neverwinter game launcher, and game application. But, thank you for your input. The info you gave is good for anyone to have. Will post result\solution as soon as it is found. Thanks
  • wickedactionwickedaction Member Posts: 10 Arc User
    Solution has been found. Here's the reply from Tech Support:
    Response Tek via Email 10/21/2015 09:15 AM
    Hello,

    Just updating you with some new information regarding the connection issues you reported. We believe that we have found the problematic server and have devised a solution that should remedy this. The only catch is that it will require the entire datacenter to be down in order to do implement, instead of just a hotfix. We plan to include this fix in the next maintenance schedule, though I don't have an exact date for when that will be.

    Once again, thank you for your patience with this issue, and we hope to have you back up and running as soon as we are able.

    Regards,
    Tek
    Senior Game Master
    Perfect World Entertainment
    http://support.arcgames.com/


    So after next maintenance it should be fixed.
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