Launcher Issue - Windows 10 and other OS's (Workaround included)

metalios

Bad News: The Neverwinter Launcher has a Fatal Flaw in the code, it does not allow versions of Windows newer than 8.1 to propely execute the launcher. As to why this wasn't resolved already, I do not know as it has been a well known fact that today 7/29 is the official release day of Windows 10. So ample time was available to fix this prior as developer previews and insider previews were made available to everyone including game developers. Anyways I digress, this would however be the reason I'm sure some of you are getting the infamous "attempting to connect to controller tracker.." error. I have tested this on Windows 7, Window 8, Windows 8.1 and 2 different Windows 10 machines and have determined this to be the culprit.

Good News: All is not lost I found a workaround for Windows 10 users. "See Below"

Workaround: Open up the installation folder of Neverwinter (ie. Where Arc installed it to. | *Most likely Neverwinter_en will be the folder name if you installed the english client*) and right click on the Neverwinter.exe, go to properties, on the compatibility tab set the compatibility to Windows 8 and click apply/ok. Double click on the neverwinter.exe to start the launcher directly thus bypassing Arc. Note: You may want to delete your current desktop shortcut and create a new one directly to the launcher. "See Below"

Shortcut Update: Delete current desktop shortcut. Go back to the Neverwinter installation directory you found earlier. Right click on the neverwinter.exe and move your mouse over send to and select desktop. Now you can just run the launcher from the new icon on the desktop.

Hope this helps those having any issues. As always a thank you is much appreciated. Stay Frosty

alexissid

Thanks a lot mate, I've had this problem on Windows 7, game was working properly earlier but started having issues a few hours later and I was getting the message "attempting to connect to controller tracker.." error on client. The workaround you provided worked for me. Thanks again!

curlyones

I was of the same mind as I too thought of compatibility mode. Thanks to Metlios for doing all the hard work though. I approve of this message. The Fix and Shortcut work just fine and I'm good to go again.

syngenorbhunter

Windows 7 Compatibility Mode worked for me. THANKS!