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Random Gameclient crashes
jaydenomega812
Member Posts: 152 Arc User
I've been having an absolute ton of random gameclient crashes in the last couple weeks. I've completely uninstalled the game from my system and reinstalled it. Turned off on demand patching thru the arc client so it does full patch and turned it back on if it needs to do any patching anyway (which it hasn't been) and still am getting crashes. They are happening at seemingly random times. In temple of tiamat, in pvp matches (really awesome cause then I get afk penalty), and in dungeons.
The only piece of the puzzle I can find sifting thru event viewer would be the following occurs approximately 20 minutes before the game client crashes:
1. "The description for Event ID 0 from source ArcService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
ArcService
Arc Service in OnStart"
2. "Name resolution for the name vole.arcgames.com timed out after none of the configured DNS servers responded."
3. "Name resolution for the name clients4.google.com timed out after none of the configured DNS servers responded."
4. "Name resolution for the name pwimages-a.akamaihd.net timed out after none of the configured DNS servers responded."
All numbers above are separate even viewer entries. 1 is under windows log application and is occurring 20 minutes before crash, 2 is under windows log system and is occurring within a minute after crash, 3 and 4 found in same location and seem to be occurring 5-10 minutes before crash. I'm not losing internet connectivity at all nor is the game saying server not responding at any time before crash.
I've also uninstalled the arc client and reinstalled it.
As well, I've ran hardware diagnostics on my system that came preinstalled from HP to make sure I'm not again having a HDD failure which turned up negative as I suspected anyway since when the HDD did fail before I had event logs telling me it was probably failing non of which I'm having now ( good thing since this HDD is only 1 year old).
One possibly other pertinent thing I've found is:
Faulting application name: GameClient.exe, version: 0.0.0.0, time stamp: 0x558b4fa6
Faulting module name: ltc_game32-96675.dll_unloaded, version: 0.0.0.0, time stamp: 0x55555504
Exception code: 0xc0000005
Fault offset: 0x68b3e20f
Faulting process id: 0xe8c
Faulting application start time: 0x01d0b162166922ae
Faulting application path: C:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en\Neverwinter\Live\GameClient.exe
Faulting module path: ltc_game32-96675.dll
Report Id: f75acc88-1d5a-11e5-83e5-78e3b55d3811
And that gameclient crash will cause the windows error reporting application to trigger and not the crytpicerror.exe application to trigger found in C:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en
Checks on my end are complete and in order I do believe.
Good luck!
The only piece of the puzzle I can find sifting thru event viewer would be the following occurs approximately 20 minutes before the game client crashes:
1. "The description for Event ID 0 from source ArcService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
ArcService
Arc Service in OnStart"
2. "Name resolution for the name vole.arcgames.com timed out after none of the configured DNS servers responded."
3. "Name resolution for the name clients4.google.com timed out after none of the configured DNS servers responded."
4. "Name resolution for the name pwimages-a.akamaihd.net timed out after none of the configured DNS servers responded."
All numbers above are separate even viewer entries. 1 is under windows log application and is occurring 20 minutes before crash, 2 is under windows log system and is occurring within a minute after crash, 3 and 4 found in same location and seem to be occurring 5-10 minutes before crash. I'm not losing internet connectivity at all nor is the game saying server not responding at any time before crash.
I've also uninstalled the arc client and reinstalled it.
As well, I've ran hardware diagnostics on my system that came preinstalled from HP to make sure I'm not again having a HDD failure which turned up negative as I suspected anyway since when the HDD did fail before I had event logs telling me it was probably failing non of which I'm having now ( good thing since this HDD is only 1 year old).
One possibly other pertinent thing I've found is:
Faulting application name: GameClient.exe, version: 0.0.0.0, time stamp: 0x558b4fa6
Faulting module name: ltc_game32-96675.dll_unloaded, version: 0.0.0.0, time stamp: 0x55555504
Exception code: 0xc0000005
Fault offset: 0x68b3e20f
Faulting process id: 0xe8c
Faulting application start time: 0x01d0b162166922ae
Faulting application path: C:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en\Neverwinter\Live\GameClient.exe
Faulting module path: ltc_game32-96675.dll
Report Id: f75acc88-1d5a-11e5-83e5-78e3b55d3811
And that gameclient crash will cause the windows error reporting application to trigger and not the crytpicerror.exe application to trigger found in C:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en
Checks on my end are complete and in order I do believe.
Good luck!
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