Just so we're straight...you post that the shard is coming down in 10 minutes and at that instant you disable character switching. I imagine that there must be some kind of utility, some necessity behind this fact, but from here, the "I'm just the customer" point of view, it strikes me as pretty lousy behavior.
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No, the world won't end over this, but it can be discouraging & annoying just the same.
Otherwise they there would be a truckload of vicious complaints shouting from the rooftops how horrible it is that Cryptic allows someone to login just to get kicked out of the game five minutes later.
O/P's complaint is the lesser of these evils and only a kitten's meow compared to that.
~shrug~
All in all every MMO I have ever played turns off the log in servers 5 minutes before the servers come down. I can see the argument that 10 minutes could be a bit over-zealous but the fact it happens is pretty standard.
When you are closing a store you stop letting people in before you stop running the cash registers.
Unfortunately, I happen to be a retail store manager. That's not how it works in my world. Last minute customers are still customers. We know we're going to be kicked when the servers go down. It should be our business what we do until that instant.