I'm having the same problem as well. When I did a search on google, seems they had this issue back in 2009. Seems to have to do with data not being sent correctly. Whenever they go to fix something on a patch, it messes up something else. Best thing to do is contact support, if you can.
Im having issues getting past the launcher screen. The system would go into the Trying to update the Launcher. Please be patient screen. Would attempt to connect maybe 4 to 5 times, then nothing. It gives up. This has been happening multiple times........To quote someone famous, Wassapwitdat!