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  • trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited January 2013
    Our network team thanks you for his data. It looks like the issue was resolved briefly, then came back full-force. I'll keep everyone updated.

    Unfortunately, we're going to need to disable Witchcraft. I don't yet have a timeline for fixing the launcher, but once it's resolved, the network engineers won't be sticking around a few hours to let people play before ending x2 exp
  • darkangel12893darkangel12893 Posts: 13 Arc User
    edited January 2013
    seems i dont have cmd.exe only CMD lol and i cant save the data once i select all it doesnt let me
  • darkangel12893darkangel12893 Posts: 13 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 20 ms 14 ms 13 ms 10.82.160.1
    3 16 ms 22 ms 7 ms dtr01lnbhca-tge-0-0-0-6.lnbh.ca.charter.com [96.
    34.96.156]
    4 7 ms 9 ms 10 ms crr02lnbhca-tge-0-0-0-5.lnbh.ca.charter.com [96.
    34.99.75]
    5 18 ms 10 ms 11 ms crr01rvsdca-tge-0-4-0-8.rvsd.ca.charter.com [96.
    34.97.88]
    6 26 ms 15 ms 15 ms bbr01rvsdca-bue-2.rvsd.ca.charter.com [96.34.2.6
    6]
    7 21 ms 14 ms 13 ms be-10-705-pe01.600wseventh.ca.ibone.comcast.net
    [66.208.228.93]
    8 14 ms 13 ms 15 ms pos-2-1-0-0-cr01.losangeles.ca.ibone.comcast.net
    [68.86.86.61]
    9 34 ms 30 ms 32 ms xe-0-2-0.lax20.ip4.tinet.net [77.67.70.181]
    10 88 ms 89 ms 117 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    11 97 ms 91 ms 92 ms internap-gw.ip4.tinet.net [77.67.77.54]
    12 91 ms 89 ms 91 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    13 93 ms 89 ms 90 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    14 * * 98 ms 208.95.185.41

    Trace complete.

    C:\Windows\system32>
  • ogariousogarious Posts: 525 Arc User
    edited January 2013
    Our network team thanks you for his data. It looks like the issue was resolved briefly, then came back full-force. I'll keep everyone updated.

    Unfortunately, we're going to need to disable Witchcraft. I don't yet have a timeline for fixing the launcher, but once it's resolved, the network engineers won't be sticking around a few hours to let people play before ending x2 exp


    Not cool, then it should be expended for the people who cant get in to access Witchcraft. Is a extra day of double XP so horrible that those who couldnt get in cant get a little extra time?
  • darkangel12893darkangel12893 Posts: 13 Arc User
    edited January 2013
    i would like sometime this year a double questionite event lol trying to get 200,000 is a pain
  • faredawg1faredawg1 Posts: 16 Arc User
    edited January 2013
    I can get in now, but its real slow. i get past the launcher, but it makes me re enter my password once i have. also, chat isnt working in game.
  • darthskittydarthskitty Posts: 1
    edited January 2013
    I hadn't been able to get on at all, all day today and then earlier when it was said to be fixed. I was able to log on, was playing for a bit and then when I went into a mission on demand patching went off and tried to download the mission, just got stuck there so had to close the game and now I can't login at all. Won't even get me to the launcher =((

    Oh and here's this if it's helpful. Pennsylvania here.

    C:\Users\JKitty>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 1 ms <1 ms <1 ms dslrouter [192.168.1.1]
    3 28 ms 27 ms 26 ms 10.50.15.1
    4 45 ms 27 ms 27 ms G0-10-4-0.PHLAPA-LCR-22.verizon-gni.net [130.81.
    196.162]
    5 89 ms 27 ms 52 ms so-3-1-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.
    22.60]
    6 31 ms 31 ms 30 ms xe-0-1-0-0.NWRK-BB-RTR2.verizon-gni.net [130.81.
    23.201]
    7 30 ms 31 ms 29 ms 0.xe-4-2-0.XL3.NYC1.ALTER.NET [152.63.23.225]
    8 59 ms 58 ms 58 ms 0.ge-3-1-0.XL4.BOS4.ALTER.NET [152.63.20.218]
    9 39 ms 39 ms 39 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
    10 107 ms 206 ms 199 ms internap-gw.customer.alter.net [65.207.236.58]
    11 41 ms 41 ms 42 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    12 40 ms 53 ms 52 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    13 * * 80 ms 208.95.185.41

    Trace complete.
  • lokikinlokikin Posts: 624 Arc User
    edited January 2013
    Just logged in and tooled around a bit with no issues, not even lag...

    I'm in CA...

    Good luck all!
    _._._._._._._._._._._._._._._._._._._._._._._._._

    M-O-O-N, that spells @Rhyatt

    Originally Posted by mijjestic: Ultimately, though, MMO players throwing stones at each other in this fashion is basically one nerd pointing and laughing at another nerd whose glasses are thicker.

    Laws yes!
  • darkangel12893darkangel12893 Posts: 13 Arc User
    edited January 2013
    hope this entire thing is gone when i wake up tomarrow lol bad enough i had one day when i dont have anything to do inside the hospital dont go home for 5 more days =.=
  • darkangel12893darkangel12893 Posts: 13 Arc User
    edited January 2013
    lokikin wrote: »
    Just logged in and tooled around a bit with no issues, not even lag...

    I'm in CA...

    Good luck all!

    really? still f'ed up where im at D:
  • bjswanksbjswanks Posts: 3 Arc User
    edited January 2013
    I don't know if anyone looked in the gameclient folder clientservercomm .txt file shows a ton of socket errors, etc...

    I'm sure the Devs knows about it, along with anyone else reading this.....
  • syphervsypherv Posts: 89 Arc User
    edited January 2013
    bjswanks wrote: »
    I don't know if anyone looked in the gameclient folder clientservercomm .txt file shows a ton of socket errors, etc...

    I'm sure the Devs knows about it, along with anyone else reading this.....

    would this cause the game to fail to launch?


    The internetz is one crazy place! tread carefully!
  • xcaligaxxcaligax Posts: 1,096 Arc User
    edited January 2013
    I gave up. I'm playing ********* while this whole thing unscrews itself.
  • xcaligaxxcaligax Posts: 1,096 Arc User
    edited January 2013
    oh wow! HHAHAHAHA! IT CENSORES THE NAMES OF OTHER GAMES! Well played PWE, well played. :rolleyes:
  • sanguinevipersanguineviper Posts: 451 Arc User
    edited January 2013
    Well, i managed to get on, but I was plunged into a totally dead silent world due to chat offline, ahwell...

    Snark never dies.
  • romgotskromgotsk Posts: 8 Arc User
    edited January 2013
    welcome to Champions Offline.
  • trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited January 2013
    This should be fixed now. Thanks for your patience, everyone.
  • ethanmorriganethanmorrigan Posts: 119 Arc User
    edited January 2013
    I got in now, sadly i had yesterday a whole day i wanted to play.
    ________________________________________________

    Formerly known as Rei_Kisagi

    Join Date: 19 June 2011
  • circleofpsi#4619 circleofpsi Posts: 2,959 Arc User
    edited January 2013
    This should be fixed now. Thanks for your patience, everyone.

    Mine works ok now but was slow doing the patch thing however also I live in the UK, England so here is my test thing trailturtle


    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\alex.MICROS4U>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 7 ms 7 ms 6 ms cpc5-telf12-2-0-gw.16-1.cable.virginmedia.com [8
    2.39.228.1]
    2 8 ms 7 ms 8 ms wolv-core-2a-xe-211-618.network.virginmedia.net
    [80.1.80.65]
    3 7 ms 6 ms 7 ms wolv-core-2b-ae1-0.network.virginmedia.net [213.
    105.159.150]
    4 41 ms 84 ms 32 ms brhm-bb-1b-ae7-0.network.virginmedia.net [213.10
    5.159.145]
    5 13 ms 15 ms 15 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
    6 91 ms 91 ms 91 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    7 91 ms 108 ms 91 ms internap-gw.ip4.tinet.net [77.67.77.54]
    8 92 ms 91 ms 90 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    9 94 ms 91 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 90 ms 91 ms 91 ms 208.95.185.41

    Trace complete.
    Psi.
  • malcontentmentmalcontentment Posts: 16 Arc User
    edited January 2013
    This should be fixed now. Thanks for your patience, everyone.

    So... what was it?

    Someone trip over a network cable?
    Ask me about my attention deficit disorder or pie or my cat. A dog. I have a horse. Do you like swords? I saw a rock. Hi.
  • trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited January 2013
    All told, it looks like it was a provider issue. One of the channels we use for players <-> patch servers had issues, and it took a while to both diagnose that and reroute traffic through the channels that still worked smoothly.
  • som3one1som3one1 Posts: 112 Arc User
    edited January 2013
    Still having issues here sadly, same as the ones described in this thread.
    Throwing in my tracert as well.

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 1 ms 1 ms 192.168.1.1
    2 28 ms 22 ms 42 ms ua-85-228-32-1.cust.bredbandsbolaget.se [85.228.32.1]
    3 45 ms 62 ms 43 ms ti3200a210-pc3.ti.telenor.net [146.172.73.217]
    4 55 ms 50 ms 33 ms ti3010d400-xe1-0-0.ti.telenor.net [146.172.80.249]
    5 43 ms 35 ms 35 ms ti3001c310-ae11-0.ti.telenor.net [146.172.101.193]
    6 84 ms 37 ms 33 ms ti0001c400-ae18-0.ti.telenor.net [146.172.98.46]
    7 84 ms 66 ms 72 ms ti0001b400-ae1-0.ti.telenor.net [146.172.105.66]
    8 37 ms 46 ms 57 ms tiscali-1.ti.telenor.net [148.122.9.10]
    9 139 ms 137 ms 146 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    10 164 ms 143 ms 165 ms internap-gw.ip4.tinet.net [77.67.77.54]
    11 161 ms 142 ms 144 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    12 156 ms 163 ms 133 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    13 138 ms 146 ms 147 ms 208.95.185.41

    Trace complete.
    If you are reading this you have stopped reading my post and are now reading my signature.
  • trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited January 2013
    Hrm. Our network engineers are making a change to try to fix the channels in question -- stay tuned, heroes...
  • faredawg1faredawg1 Posts: 16 Arc User
    edited January 2013
    Was doing fine all morning. Now the launcher wont load again.
  • darkangel12893darkangel12893 Posts: 13 Arc User
    edited January 2013
    ikr just went in powerhouse and its freaking doing the same thing as yesterday
  • jonsillsjonsills Posts: 6,318 Arc User
    edited January 2013
    The launcher's having problems at Cryptic. (Not for everyone, though, which makes it worse for the engineers...)

    Blind Ferret's webcomic sites are all offline. They aren't sure why.

    Peter David's blog has been reported as an "attack site" twice in the past week.

    Wrong Planet has had to institute a browser check every time someone logs in, because they were getting hit with a spambot so bad it amounted to a DDoS attack. (Over 1000 new accounts per day for several days - at a site devoted to autism and Asperger's Syndrome.)

    One of the users at SJGames' forums is trying to figure out why there's a massive spike in traffic to one particular page of his blog.

    I'm going to assume it's all coincidence - for now...
    "Science teaches us to expect -- demand -- more than just eerie mysteries. What use is a puzzle that can't be solved? Patience is fine, but I'm not going to stop asking the universe to make sense!"

    - David Brin, "Those Eyes"
    Get the Forums Enhancement Extension!
  • ethanmorriganethanmorrigan Posts: 119 Arc User
    edited January 2013
    Right now it goes on and off, sometimes it works, sometimes doesn't.
    ________________________________________________

    Formerly known as Rei_Kisagi

    Join Date: 19 June 2011
  • jonsillsjonsills Posts: 6,318 Arc User
    edited January 2013
    Aaaand now it's out here in western Washington state (which was apparently unaffected before). Hope the wires get untangled soon - I had to delete Captain Americlown (he's a Soldier AT, and my son's perseveration on guns is beginning to disturb people at school, so no guns around him even in games until his perseveration changes), and I'd finally found a decent Inuit word for "blizzard" ("piqsirpoq", Labrador Inuit) for a Canadian Glacier...
    "Science teaches us to expect -- demand -- more than just eerie mysteries. What use is a puzzle that can't be solved? Patience is fine, but I'm not going to stop asking the universe to make sense!"

    - David Brin, "Those Eyes"
    Get the Forums Enhancement Extension!
  • towershield#4714 towershield Posts: 1,208 Arc User
    edited January 2013
    I want to give Trailturtle and the engineers some props here for being on top of this issue. These selective outage type issues can be a massive pain to track down and diagnose.

    I bought you guys a beer for all your hard work, once the issue is fixed I'll be knocking them back on your collective behalf.
    ___________________________________________________________________________________________
  • jonsillsjonsills Posts: 6,318 Arc User
    edited January 2013
    Okay, it returned an error on the last two attempts, saying it was unable to connect to the Patch Server.

    This last time, I got an IE page saying that it was unable to connect to the Internet (while I was online here with Firefox).

    Sadly, I don't know how to run a traceroute, or I'd give you that data as well.

    (You know, there are a couple of things I really ought to be doing instead of this anyway...)
    "Science teaches us to expect -- demand -- more than just eerie mysteries. What use is a puzzle that can't be solved? Patience is fine, but I'm not going to stop asking the universe to make sense!"

    - David Brin, "Those Eyes"
    Get the Forums Enhancement Extension!
  • nephtnepht Posts: 6,883 Arc User
    edited January 2013
    Yeah was trying to get my sister to play CO shes having the same issue.
    nepht_siggy_v6_by_nepht-dbbz19n.jpg
    Nepht and Dr Deflecto on primus
    They all thought I was out of the game....But I'm holding all the lockboxes now..
    I'll......FOAM FINGER YOUR BACK!
  • neuraldamageneuraldamage Posts: 590 Arc User
    edited January 2013
    Aaaaaand... it's back.

    Dead in the water here. :mad:


    Edit: Apparently the hamster is being tested.

    Hello Captain! Please read this new notice, which is different from yesterday.

    We are working with our external routing provider to run a few tests on the launcher so we can try to determine the cause for the outage yesterday -- this may cause some players to have an issue appear with the launcher, but please stand by. We hope to complete our testing ASAP -- it is our top priority. These tests will help us in implementing a resolution so we can avoid the issue from yesterday in the future. Again, not all players are affected, but if you are, please read this post.

    Thanks you and we hope to have you back in-game ASAP.

    - The Star Trek Online Community Team



    http://sto-forum.perfectworld.com/showpost.php?p=7725421&postcount=85

    People are broken. - Lum the Mad
  • deathsentry2012deathsentry2012 Posts: 149 Arc User
    edited January 2013
    Worked this morning and around lunch time (noon EST), but now..nada.. dead in the water..anyone at cryptic looking at this? anyone open up a ticket?
  • darkangel12893darkangel12893 Posts: 13 Arc User
    edited January 2013
    im seriously bored right now lol nothing to do in a hospital bed =.=
  • darktempestggdarktempestgg Posts: 2 Arc User
    edited January 2013
    I havent been able to login since monday afternoon, keeps saying error connectng to the patching server

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:


    3 123 ms 101 ms 103 ms 217.32.142.174
    4 23 ms 101 ms 101 ms 212.140.206.202
    5 119 ms 101 ms 101 ms 31.55.165.43
    6 110 ms 101 ms 101 ms 31.55.165.107
    7 114 ms 99 ms 101 ms 109.159.250.118
    8 327 ms 54 ms 53 ms core1-te0-0-0-16.ealing.ukcore.bt.net [109.159.2
    50.26]
    9 220 ms 101 ms 102 ms core1-pos5-0-0.telehouse.ukcore.bt.net [194.74.6
    5.122]
    10 130 ms 100 ms 103 ms 166-49-211-157.eu.bt.net [166.49.211.157]
    11 129 ms 100 ms 107 ms 166-49-211-38.eu.bt.net [166.49.211.38]
    12 119 ms 208 ms 201 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
    13 326 ms 199 ms 204 ms internap-gw.ip4.tinet.net [77.67.77.54]
    14 119 ms 203 ms 203 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    15 149 ms 162 ms 125 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    16 142 ms 205 ms 199 ms 208.95.185.41

    Trace complete.

    Now, I live in the UK and the internet connection im using at the minute isnt mine but I can connect to CO either way and I have tried all that has been suggested


    #EDIT# litterally 2minutes after posting I was able to get on
  • trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited January 2013
    To my understanding, the change yesterday (shifting players to different patcher channels) was a pure band-aid, and can't be permanent. The work they've been doing today has been taking off the band-aid and trying to track down the issue; unfortunately, it doesn't look like they've found the fix. They'll be reverting to the status of last night, when it was functional for pretty much everyone, but probably a little slow.

    Sorry for the inconvenience, folks, I know this is cutting into playing time.
  • jonsillsjonsills Posts: 6,318 Arc User
    edited January 2013
    Okay, I'm in now. I think I'll avoid disconnecting for a while, just in case... :wink:
    "Science teaches us to expect -- demand -- more than just eerie mysteries. What use is a puzzle that can't be solved? Patience is fine, but I'm not going to stop asking the universe to make sense!"

    - David Brin, "Those Eyes"
    Get the Forums Enhancement Extension!
  • knazzirknazzir Posts: 37 Arc User
    edited January 2013
    To my understanding, the change yesterday (shifting players to different patcher channels) was a pure band-aid, and can't be permanent. The work they've been doing today has been taking off the band-aid and trying to track down the issue; unfortunately, it doesn't look like they've found the fix. They'll be reverting to the status of last night, when it was functional for pretty much everyone, but probably a little slow.

    Sorry for the inconvenience, folks, I know this is cutting into playing time.

    STO just announced on twitter that they completed testing, they got data on how to try to avoid this happening again, and people should be able to log in now. If they figured it out, I would assume the ones working on this game would know as well, or am I wrong and the tech teams don't talk to each other?
  • trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited January 2013
    No, it's the same team working on it for both games. They did get data, they've completed testing for the day, and people should be able to log in now. If we're lucky, this data means that they can analyze what happened and just completely fix the issue, with no further issues visible. That depends on the solution being present in the data, though, so we won't know the final resolution until they've had time to analyze.
  • knazzirknazzir Posts: 37 Arc User
    edited January 2013
    Thanks for clarifying that for me, Trailturtle, much appreciated.
  • redcapcohredcapcoh Posts: 18 Arc User
    edited January 2013
    No, it's the same team working on it for both games. They did get data, they've completed testing for the day, and people should be able to log in now. If we're lucky, this data means that they can analyze what happened and just completely fix the issue, with no further issues visible. That depends on the solution being present in the data, though, so we won't know the final resolution until they've had time to analyze.
    Great, whatever the tech guys did broke my launcher.
    As soon as I click on "Play" it crashes.
    "(null) has encountered an unexpected crash."
    Assertion failed
    
    Program: ...
    SVN Revision: FC.31.20130110.9 (SVN 142075(http://code/svn/FightClub/Baselines/FC.31.20130110.0(branch svn = 142622)) Gimme 01101313:23:18)(+incrs)
    Time: Wed Jan 30 08:58:36 AM
    Process ID: 7080
    File: c:\src\libs\utilitieslib\utils\error.c
    Line: 363
    Expression: 0
    
    Error Message: Unable to create hogg file! : 
    
      0 GameClient.exe!00d368b1 (0,a6ae70,0,2800)SymGetSymFromAddr(): gle = 487
    		Line: --- (0)
    		Module: GameClient.exe
      1 GameClient.exe!00c109e2 (0,2007acc,0,5bc34c1)SymGetSymFromAddr(): gle = 487
    		Line: --- (0)
    		Module: GameClient.exe
      2 GameClient.exe!00c46f9e (0,4cfd9fc,0,0)SymGetSymFromAddr(): gle = 487
    		Line: --- (0)
    		Module: GameClient.exe
      3 GameClient.exe!00c482c1 (0,4cfd9fc,0,1)SymGetSymFromAddr(): gle = 487
    		Line: --- (0)
    		Module: GameClient.exe
      4 GameClient.exe!00c47f89 (0,4cfd9fc,0,1)SymGetSymFromAddr(): gle = 487
    		Line: --- (0)
    		Module: GameClient.exe
      5 GameClient.exe!00c483d4 (0,205ae74,0,a6d830)SymGetSymFromAddr(): gle = 487
    		Line: --- (0)
    		Module: GameClient.exe
      6 GameClient.exe!00d240cd (0,2,0,a6e8f4)SymGetSymFromAddr(): gle = 487
    		Line: --- (0)
    		Module: GameClient.exe
      7 GameClient.exe!00d359dd (0,a6ead4,0,0)SymGetSymFromAddr(): gle = 487
    		Line: --- (0)
    		Module: GameClient.exe
      8 GameClient.exe!00d2fe89 (0,a6ead4,0,0)SymGetSymFromAddr(): gle = 487
    		Line: --- (0)
    		Module: GameClient.exe
      9 GameClient.exe!00d3a88e (0,0,0,0)SymGetSymFromAddr(): gle = 487
    		Line: --- (0)
    		Module: GameClient.exe
     10 GameClient.exe!00d3ae9e (0,a6eec4,0,17e8403)SymGetSymFromAddr(): gle = 487
    		Line: --- (0)
    		Module: GameClient.exe
     11 GameClient.exe!00c98bff (0,5bb6c30,0,0)SymGetSymFromAddr(): gle = 487
    		Line: --- (0)
    		Module: GameClient.exe
     12 GameClient.exe!00c88403 (0,0,0,0)SymGetSymFromAddr(): gle = 487
    		Line: --- (0)
    		Module: GameClient.exe
     13 GameClient.exe!00c88f47 (0,0,0,0)SymGetSymFromAddr(): gle = 487
    		Line: --- (0)
    		Module: GameClient.exe
     14 GameClient.exe!00c896c9 (0,0,0,0)SymGetSymFromAddr(): gle = 487
    		Line: --- (0)
    		Module: GameClient.exe
     15 GameClient.exe!00c876ee (0,0,0,0)SymGetSymFromAddr(): gle = 487
    		Line: --- (0)
    		Module: GameClient.exe
     16 GameClient.exe!0009739c (0,29e91d8,0,2c25b70)SymGetSymFromAddr(): gle = 487
    		Line: --- (0)
    		Module: GameClient.exe
     17 GameClient.exe!0051269a (0,b60000,0,0)SymGetSymFromAddr(): gle = 487
    		Line: --- (0)
    		Module: GameClient.exe
     18 GameClient.exe!013092b2 (0,a6f7b8,0,75a98543)SymGetSymFromAddr(): gle = 487
    		Line: --- (0)
    		Module: GameClient.exe
     19 GameClient.exe!0130915f (0,7e998000,0,a6f7fc)SymGetSymFromAddr(): gle = 487
    		Line: --- (0)
    		Module: GameClient.exe
     20 BaseThreadInitThunk (7e998000,0,18d9c180,0)
    		Line: --- (0)
    		Module: KERNEL32.DLL
     21 RtlInitializeExceptionChain (1e69150,0,7e998000,0)
    		Line: --- (0)
    		Module: ntdll.dll
     22 RtlInitializeExceptionChain (1e69150,0,7e998000,0)
    		Line: --- (0)
    		Module: ntdll.dll
    
    Heap is NOT corrupted
    No windows SYSTEM error code found.
    
    ________________________________________
    City of Titans is on Kickstarter.
    Come and pledge for a good Super Hero MMO!:biggrin:
    http://www.tinyurl.com/cityoftitans
  • deisticbracedeisticbrace Posts: 7 Arc User
    edited January 2013
    Dayum, son. Looks like the Great White North got hit with this too. Especially hard since like, every one of those hops timed out. Oh, Toronto, Canada for this report.


    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 * * * Request timed out.
    2 * * * Request timed out.
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 41 ms 41 ms 41 ms 208.95.185.41

    Trace complete.

    C:\Windows\system32>
  • drgmstrdrgmstr Posts: 886 Arc User
    edited January 2013
    No, it's the same team working on it for both games. They did get data, they've completed testing for the day, and people should be able to log in now. If we're lucky, this data means that they can analyze what happened and just completely fix the issue, with no further issues visible. That depends on the solution being present in the data, though, so we won't know the final resolution until they've had time to analyze.

    Can't just yet. Still getting unable to display page error messages and a trying to update launcher window with 6 failed attempts before popping up a warning about connection issues.

    Handle: @drgmstr

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  • flamingbunnymanflamingbunnyman Posts: 2,035 Arc User
    edited January 2013
    Dayum, son. Looks like the Great White North got hit with this too. Especially hard since like, every one of those hops timed out. Oh, Toronto, Canada for this report.

    I'm in Kelowna, BC, Canada. For the heck of it, I did a tracert too.
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  192.168.0.1
      2    21 ms    37 ms    62 ms  11.4.0.1
      3    70 ms    10 ms     7 ms  64.59.168.242
      4    13 ms    13 ms     9 ms  rd2ht-tge2-1.ok.shawcable.net [66.163.72.162]
      5    29 ms    22 ms    22 ms  66.163.76.58
      6   215 ms    54 ms    48 ms  rc4wt-pos15-0-0.wa.shawcable.net [66.163.76.210]
    
      7    25 ms    28 ms    22 ms  xe-11-0-0.edge1.Seattle3.Level3.net [4.59.232.85
    ]
      8   221 ms    23 ms    42 ms  ae-23-52.car3.Seattle1.Level3.net [4.69.147.165]
    
      9    54 ms   364 ms   194 ms  sprint-level3-te.Seattle1.Level3.net [4.68.63.34
    ]
     10    66 ms    29 ms   313 ms  sl-crs2-tac-.sprintlink.net [144.232.1.154]
     11   126 ms    77 ms   100 ms  sl-crs2-chi-0-3-5-0.sprintlink.net [144.232.19.1
    04]
     12   427 ms   220 ms    86 ms  sl-crs2-akr-0-3-3-0.sprintlink.net [144.232.20.1
    86]
     13   350 ms    97 ms    97 ms  sl-crs2-spr-0-4-5-0.sprintlink.net [144.232.18.1
    09]
     14   106 ms    96 ms    95 ms  sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]
    
     15   106 ms   387 ms   230 ms  sl-internap-190725-0.sprintlink.net [144.223.45.
    50]
     16   180 ms   220 ms    99 ms  border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
     17   118 ms   106 ms   107 ms  perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
     18     *        *        *     Request timed out.
     19     *        *        *     Request timed out.
     20     *        *        *     Request timed out.
     21     *        *        *     Request timed out.
     22     *        *        *     Request timed out.
     23     *        *        *     Request timed out.
     24     *        *        *     Request timed out.
     25     *        *        *     Request timed out.
     26     *        *        *     Request timed out.
     27     *        *        *     Request timed out.
     28     *        *        *     Request timed out.
     29     *        *        *     Request timed out.
     30     *        *        *     Request timed out.
    
    Trace complete.
    

    Looks like it got as far as one of PW's servers before crapping out. Funny that every time it fails, it tells ME to check MY internet connection.
    _________________________________________________
    @flamingbunnyman in game. Formerly @Roderick in City of Heroes.
  • ethanmorriganethanmorrigan Posts: 119 Arc User
    edited January 2013
    And again i can say the same, no sucessful launcher update, always connection error.
    ________________________________________________

    Formerly known as Rei_Kisagi

    Join Date: 19 June 2011
  • meedacthunistmeedacthunist Posts: 2,961 Arc User1
    edited January 2013
    Doing standard maintenace and breaking connection for good.

    Cryptic.
  • cyberzubzeroicyberzubzeroi Posts: 40 Arc User
    edited January 2013
    STart the SErverrrrrr!!!:))))))))))))))
  • jonsillsjonsills Posts: 6,318 Arc User
    edited January 2013
    Looks like it got as far as one of PW's servers before crapping out. Funny that every time it fails, it tells ME to check MY internet connection.
    Well, it's not like you can check Cryptic's internet connection... :smile:
    "Science teaches us to expect -- demand -- more than just eerie mysteries. What use is a puzzle that can't be solved? Patience is fine, but I'm not going to stop asking the universe to make sense!"

    - David Brin, "Those Eyes"
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  • trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited January 2013
    Launcher seems to be working now. Regular maintenance should proceed apace, if I understand properly.
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