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Forums > Home› PC & Technical Issues

Account server time out

tinmanx68xxtinmanx68xx Posts: 5 Arc User
in PC & Technical Issues
Getting the following error after updating the launcher:
Unable to authenticate: Connection to the account server timed out

Anyone else having issue?

Comments

  • cosplays#5276 cosplays
    cosplays#5276
         Posts: 2 Arc User
    Yep. I am as well. Has to be the server itself.
  • tinmanx68xxtinmanx68xx Posts: 5 Arc User
    Launcher Version: CL_2019_07_22_17_20
  • imperium2#4831 imperium2
    imperium2#4831
         Posts: 1 Arc User
    Same here
  • mrsoup2012mrsoup2012 Posts: 1 Arc User
    edited August 2019
    Likewise.

  • vividsun26vividsun26 Posts: 1 New User
    I am having the same issue.
  • gurdagurda Posts: 2 Arc User
    yah was looking forward to playing again after years and this :(
  • bfistxbfistx Posts: 1 Arc User
    yup, can't get in
  • gurdagurda Posts: 2 Arc User
    edited August 2019
    dissapointing because my friend is playing :'(
  • criswolf09criswolf09 Posts: 759 Arc User
    Happening again today August 31st.
    Useful Guides about Archetypes and General Gameplay of the Game Click Here
  • rhymere#3035 rhymere
    rhymere#3035
         Posts: 486 Arc User
    criswolf09 wrote: »
    Happening again today August 31st.

    Same getting "Account server connection failed."

  • skippercusskippercus Posts: 2 Arc User
    Same here, can get in eventually but also happens when trying to change characters...
  • royalflvshroyalflvsh Posts: 166 Arc User
    I'm getting the same "Account server connection failed" message whenever I try to log in.

    Please fix this.
  • jaazaniah1jaazaniah1 Posts: 5,556 Arc User
    Yep. Everytime I switch this character I get this message and have to relog. Please fix.
    skippercus wrote: »
    Same here, can get in eventually but also happens when trying to change characters...

    JwLmWoa.png
    Perseus, Captain Arcane, Tectonic Knight, Pankration, Siberiad, Sekhmet, Black Seraph, Clockwork
    Project Attalus: Saving the world so you don't have to!
  • kokushibyou2kokushibyou2 Posts: 4 Arc User
    Same problem yesterday and today. Anyone have any work arounds?
    15 Minute Survival - NW-DTJCRKAGK
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  • superhero200#3280 superhero200
    superhero200#3280
         Posts: 9 Arc User
    this is the same yesterday and today follows the same message
    "Account server connection failed"
  • superhero200#3280 superhero200
    superhero200#3280
         Posts: 9 Arc User
    I want to change characters and the same message comes out
  • superhero200#3280 superhero200
    superhero200#3280
         Posts: 9 Arc User
    it is already impossible to connect
  • superhero200#3280 superhero200
    superhero200#3280
         Posts: 9 Arc User
    without fixing the problem the GM do nothing to solve the problem the game is going overboard
  • superhero200#3280 superhero200
    superhero200#3280
         Posts: 9 Arc User
    many maintenance but do not fix anything spoil even more
  • royalflvshroyalflvsh Posts: 166 Arc User
    You guys are lucky you can even log in. I can't even pull the game up without seeing "Account server connection failed" and being logged out automatically. (It's my wife's birthday weekend. I have to wonder - did she pay off Cryptic to make this happen...?)
  • kaiserin#0958 kaiserin
    kaiserin#0958
         Posts: 3,222 Cryptic Developer
    Hey guys, keep me posted if this is still occuring.​​
  • spinnytopspinnytop Posts: 16,467 Arc User
    kaizerin wrote: »
    Hey guys, keep me posted if this is still occuring.​​

    It just happened to me.
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  • shapey#5696 shapey
    shapey#5696
         Posts: 76 Arc User
    > @kaizerin said:
    > Hey guys, keep me posted if this is still occuring.​​

    It's still happening. It's very erratic for me; occasionally it will let me back on right at the login, occasionally I have to restart the client, and then occasionally I'm just out of luck and can't log in at all.

    My friend has this issue as well, and it's just as unpredictable, only it's been less lenient on him and just won't let him on often.

    Both of us are automatically disconnected from the server whenever we try to swap characters, no matter which it is doing. Several people have indicated the same issue in-game as well.

    I hope this is something that can be fixed soon.
  • qawsadaqawsada Posts: 750 Arc User
    It still happening to me whenever I try to switch to another character. I had to relog just to switch characters.
    Endgame: So You're Level 40
  • autobotgoldbugautobotgoldbug Posts: 2 Arc User
    every time when switching characters I get kicked of server
  • shortbus#4297 shortbus
    shortbus#4297
         Posts: 100 Arc User
    kaizerin wrote: »
    Hey guys, keep me posted if this is still occuring.​​

    The connection issues seem to come in a couple different flavors:
    • - can’t connect to the character select screen
    • - Can select a character but then can’t get to a map
    • - Can get to a map, it then have no real interaction with it, rubberband, no chat, etc
    • - Disconnect with out a SNR message
    • - Disconnect when trying to change characters
    • - Server cannot connect to character creation stuff.

    This was happening on the Live server and PTS.
  • kaiserin#0958 kaiserin
    kaiserin#0958
         Posts: 3,222 Cryptic Developer
    This should be addressed now. Please post if this continues to be an issue.​​
  • warcanchwarcanch Posts: 1,143 Arc User
    qawsada wrote: »
    It still happening to me whenever I try to switch to another character. I had to relog just to switch characters.

    This for me.​​
    .

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    "Okay, you're DEAD, what do you do NEXT?"
  • avianosavianos Posts: 6,200 Arc User
    Well I'm getting constant Server not Responding now when switching characters, entering alerts or even getting inside lair missions​​
    POWERFRAME REVAMPS, NEW POWERS and BUG FIXES > Recycled Content and Events and even costumes at this point Introvert guy who use CO to make his characters playable and get experimental with Viable FF Theme builds! Running out of Unique FF builds due to the lack of updates and synergies! Playing since 1 February 2011 128 + Characters (21 ATs, 107 FFs) ALTitis for Life!
  • jaazaniah1jaazaniah1 Posts: 5,556 Arc User
    Happening right now. Can't log in to the game at all.
    JwLmWoa.png
    Perseus, Captain Arcane, Tectonic Knight, Pankration, Siberiad, Sekhmet, Black Seraph, Clockwork
    Project Attalus: Saving the world so you don't have to!
  • silvergryphsilvergryph Posts: 63 Arc User
    jaazaniah1 wrote: »
    Happening right now. Can't log in to the game at all.

    Same. Neverwinter is having a maintenance this morning and I think they share login servers. Maybe that's the problem.
  • mawaynemawayne Posts: 82 Arc User
    jaazaniah1 wrote: »
    Happening right now. Can't log in to the game at all.

    Same

    ________________________________
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  • mithrosnomoremithrosnomore Posts: 521 Arc User
    edited September 2019
    Same with me.

    I was in, went to switch characters, got kicked out, and now I can not log in.
  • lunalupolunalupo Posts: 1 Arc User
    Also happening here. (9/6/2019)
  • royalflvshroyalflvsh Posts: 166 Arc User
    I'm glad it's not just me. Misery does indeed love company.
  • dkp#7127 dkp
    dkp#7127
         Posts: 5 Arc User
    Having the connection server issue as well
  • rileymarks1rileymarks1 Posts: 48 Arc User
    Ok I have had this issue in the past. Today I have been getting this error message for 30 minutes. I have tried restarting my computer and nothing seems to work.
  • mithrosnomoremithrosnomore Posts: 521 Arc User
    It's working again.

    At least for now.
  • mordray001mordray001 Posts: 220 Arc User
    Happening for me now...
  • axenomeaxenome Posts: 97 Arc User
    "Connecting to account server..."
    "Connection to the account server timed out."

    Yay...
  • kaiserin#0958 kaiserin
    kaiserin#0958
         Posts: 3,222 Cryptic Developer
    If you are getting account server timeouts, please open the options menu in the launcher and set your proxy to none. There is an ongoing issue with the US proxy.
  • axenomeaxenome Posts: 97 Arc User
    Thanks for your help!
  • svidovosvidovo Posts: 16 Arc User
    kaizerin wrote: »
    If you are getting account server timeouts, please open the options menu in the launcher and set your proxy to none. There is an ongoing issue with the US proxy.

    And... how do you do this when you can't log into the launcher because it times out?
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