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  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited January 2011
    I'm having frequent lag problems especially when moving around or turning the camera around.
    I have a pretty decent system, I can play Crysis on Med-High at 30-4fps so I dont understand why I'm having these problems with this lower graphic-intense game...

    (By LAG I mean mini-pauses when moving or changing angles, not internet related.)

    [Cannot post attachments]

    How do I post my DxDiag?

    Sys Spec:
    Win7 Home 64-bit
    Intel C2D T9900 3.06ghz
    4gb Ram
    Nvidia GTX 260M
    500GB HDD 5400rpm
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited January 2011
    Vltg3 wrote:
    I'm having frequent lag problems especially when moving around or turning the camera around.
    I have a pretty decent system, I can play Crysis on Med-High at 30-4fps so I dont understand why I'm having these problems with this lower graphic-intense game...

    (By LAG I mean mini-pauses when moving or changing angles, not internet related.)

    [Cannot post attachments]

    How do I post my DxDiag?

    Sys Spec:
    Win7 Home 64-bit
    Intel C2D T9900 3.06ghz
    4gb Ram
    Nvidia GTX 260M
    500GB HDD 5400rpm

    I'd try lowering the draw distance. You might also want to play around with post-processing and shadows. The graphics in this game are pretty darned intensive. Moreso than one might think.

    You might also want to start a new thread. This one is very old, and the mods here hate necrotizing threadiitis.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    Just so other people don't waste their time with the procedure, here's what happens when you try to send something to the adress :
    profiler@crypticstudios.com
    The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

    Great.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2011
    when i start the game from launcher it say trying to update launcher and then gave me connection error (failed to establish connection with patch server ) why ????? i already have connection !!!Ty
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited December 2011
    That Profiler Email doesn't exist. As my email was sent back to me.

    Care to update it with whatever the new one is so I can send my report?
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited December 2011
    Since the Cookie Conundrum Patch.... I've been having server connection issues, Patcher being broken, rubberbanding, lag.


    Geoxxx wrote:
    when i start the game from launcher it say trying to update launcher and then gave me connection error (failed to establish connection with patch server ) why ????? i already have connection !!!Ty

    Go here: http://forums.champions-online.com/showthread.php?t=140787
    Theres some advice what to do.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited December 2011
    Sorry for what may be a newbie tech question, but I keep getting this message whenever I try to log on; "Version Mismatch".

    ...what gives? I've been playing for months...do I need to reinstall the game? I've done some searching, and messages from 2009 say something about 'logging on as an Administrator', which means nothing to me. :(
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited December 2011
    Left click the Patcher icon, you get a window, click Run As Administrator, or something like that, mines not running in english.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited December 2011
    Thanks for the suggestion, but it doesn't seem to be working in this case...

    I get to the loading screen, but when it finishes loading, and you would normally get to the screen where you pick which toon you want to play, I continue to get "Version Mismatch" instead. I guess I could try re-installing...think that might help or just be a waste of time? Funny thing is that I decided to go play some Champions because I was playing a different game that got me all frustrated! Guess it's just not my gaming day.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited December 2011
    Hey, I just discovered the Force Verify button...let's see what it does...

    As a side note, I also still have the message that the game will be taken down Friday night...perhaps it's because I didn't get a patch?
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited December 2011
    Okay...Forced Verify seems to have done the trick! :)
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited December 2011
    Try Force Verify in Patcher options.

    Gah.:D
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited December 2011
    motordog wrote:
    Thanks for the suggestion, but it doesn't seem to be working in this case...

    I get to the loading screen, but when it finishes loading, and you would normally get to the screen where you pick which toon you want to play, I continue to get "Version Mismatch" instead. I guess I could try re-installing...think that might help or just be a waste of time? Funny thing is that I decided to go play some Champions because I was playing a different game that got me all frustrated! Guess it's just not my gaming day.

    Click Options on the launcher and check "force verify". See if that helps. Version mismatch means the copy of the game you have on your computer doesn't match the current version that the server expects the see. Verifying *should* fix it.

    EDIT: oops, a bit late to the party...
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited January 2012
    OK I am not sure what the heck is going on.firstly my hardware is far beefy enough to run the game I checked my video card I think may be the cause but I have been playing the game just fine up to now with the same hardware now all the sudden I get horrible bouts of rubber banding,and I crash all the time ..than I will have brief moments where everything is great than back to everything is jacked up .Even now I reset it to the defaults which looked horrible it went smooth as glass and than crashed .ramped up stuff past what I figure my video card can do it ran pretty OK for a bit than crashed.Also the trucks for the mission keep on trucking have vanished so i am totally at a loss.Any help would be very much appreciated.Thank you for your time.:confused:
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited January 2012
    Romalin wrote:
    OK I am not sure what the heck is going on.firstly my hardware is far beefy enough to run the game I checked my video card I think may be the cause but I have been playing the game just fine up to now with the same hardware now all the sudden I get horrible bouts of rubber banding,and I crash all the time ..than I will have brief moments where everything is great than back to everything is jacked up .Even now I reset it to the defaults which looked horrible it went smooth as glass and than crashed .ramped up stuff past what I figure my video card can do it ran pretty OK for a bit than crashed.Also the trucks for the mission keep on trucking have vanished so i am totally at a loss.Any help would be very much appreciated.Thank you for your time.:confused:

    Rubberbanding is typically a network issue, not a hardware issue. It happens when the game client loses sync with the game server (the client thinks you're in one place and the server thinks you're in another, and when they eventually resync you snap back to where the server says you are).

    Crashing can happen for any number of reasons. You could try doing a force verify in the launcher, just to ensure you don't have any corrupted files. But from what you're describing it sounds to me like either your video card is overheating or beginning to fail, or both. Open up your case and clean out all the dust, paying special attention to the case fans, CPU fan, and video card fan. After you've done this leave the case open, start up the machine and ensure all the fans are actually spinning.

    You could also download and run Prime95, 3D Mark Vantage, and Memtest86. Prime95 will stress test your CPU and memory to ensure they're working correctly. Memtest86 will check your RAM and report any anomalies, and Vantage will stress test your video card (signs of impending failure include seeing strange objects, distortion, or artifacting, or having the test crash). But don't do any of these tests until you've cleaned out all the dust.

    Also ensure you're using the latest version of DirectX and video card drivers.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited January 2012
    Thank you very much for your reply.I went to the navidia site and got the latest drivers just encase,um not to sound lite a total dork but um not really sure how to open my PC "yup sure that sounds bad but its true"ive used a can of air on the vents and fans from the outside so far.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited January 2012
    Romalin wrote:
    Thank you very much for your reply.I went to the navidia site and got the latest drivers just encase,um not to sound lite a total dork but um not really sure how to open my PC "yup sure that sounds bad but its true"ive used a can of air on the vents and fans from the outside so far.

    Looking at your PC from the front, the left side panel is removable, held in place typically by 2 screws in the rear. Remove the screws and the panel should slide back and then pop off, though it often can take a bit of effort.

    When using compressed air make sure you don't let the fans spin uncontrollably as it can burn them out.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited February 2012
    It may be the system problem It can be resolved by the Online authentication of the system/
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited February 2012
    1) Every time I go to play the game it has to patch again. This takes between 2 and 3 hours. Is there any way around this?
    2) Your game was purchased for me before Christmas. It was purchased new. I was suppose to get a month gold membership with the purchase. But when I put in the key code it said its already been used.
    3) Iv been searching your sight for an email address or a link or any thing to get me in touch with some kind of support personnel. I haven't been able to find one. Is there a phone number or any one I could email to help me with these problems.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited February 2012
    antar330 wrote:
    1) Every time I go to play the game it has to patch again. This takes between 2 and 3 hours. Is there any way around this?
    2) Your game was purchased for me before Christmas. It was purchased new. I was suppose to get a month gold membership with the purchase. But when I put in the key code it said its already been used.
    3) Iv been searching your sight for an email address or a link or any thing to get me in touch with some kind of support personnel. I haven't been able to find one. Is there a phone number or any one I could email to help me with these problems.

    You should create a new thread for this.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited February 2012
    Well today I noticed that i get "pushed" around without moving voluntarily. i believe the term is rubberbanding. I was in a whiteout and totally made it to where my friends were and started shooting, when all of a sudden i was back at the beginning point( no i didn't die).

    But when i DID die and tried to log out, i couldn't although i was able to chat in the chatroom. then when it finally seemed to catch up,it was as if the toon was repeating all the movements i had made when she was lying down, in superspeed,and then ended up looking like someone hadbroken her in two, witht he top half lopping over...as if she were doing expressive dancing but in a hugely morbid form.

    then i logged out automatically.

    I am playing in europe, so maybe its a connection thing? Since I'm no expert, I thought i would see what comes of a post in the forum. I would be thankful for any knowledge if its server related, or if this has happened to anyone else...Thank you. :)
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited February 2012
    Scarlett81 wrote:
    Well today I noticed that i get "pushed" around without moving voluntarily. i believe the term is rubberbanding. I was in a whiteout and totally made it to where my friends were and started shooting, when all of a sudden i was back at the beginning point( no i didn't die).

    But when i DID die and tried to log out, i couldn't although i was able to chat in the chatroom. then when it finally seemed to catch up,it was as if the toon was repeating all the movements i had made when she was lying down, in superspeed,and then ended up looking like someone hadbroken her in two, witht he top half lopping over...as if she were doing expressive dancing but in a hugely morbid form.

    then i logged out automatically.

    I am playing in europe, so maybe its a connection thing? Since I'm no expert, I thought i would see what comes of a post in the forum. I would be thankful for any knowledge if its server related, or if this has happened to anyone else...Thank you. :)

    Yeah, that's rubberbanding. It's usually a connection issue. I'd try using one of the proxy settings under Options in the launcher, see if that makes any difference.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited March 2012
    Worked like a charm.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited May 2012
    This post has been edited to remove content which violates the Cryptic Studios Community Rules and Policies -Smackwell
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited May 2012
    This post has been edited to remove content which violates the Cryptic Studios Community Rules and Policies -Smackwell
  • firstshadowsonfirstshadowson Posts: 1 Arc User
    edited November 2012
    Hopefully this is the right section for this if not I apologize. I'm having a problem with the character builder it isn't loading most of the stuff, it's like it doesn't even exist. For example the tails, accessories even pants and shirts. I still get them if I hit random, but the pull down lists don't even acknowledge that they're there. Any ideas?
  • flyingfinnflyingfinn Posts: 8,408 Arc User
    edited November 2012
    'Streamlined Character Creator' maybe?
    Gone thru Tutorial? Pass lvl 10?
    CHAMPIONS ONLINE:Join Date: Apr 2008
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  • matixzonmatixzon Posts: 120 Arc User
    edited January 2013
    I'm having performance problems, I started playing this game in 2011, and the game runned pretty smooth, But i stopped playing around before the Vehicles update in 2012, now i'm back and the game has an awful perfomance, Not matter the graphics options i use, i get around 10 fps, It makes the game pretty much almost unplayable, Before coming back i never had real performance problems like this, Now i can't even run good the game on minimun, Is there someway to fix this?
    @mawexzon

    I like cats :cool:.

    UGC Campaign: The Coldblooded Scrolls
  • majlwojmajlwoj Posts: 1 Arc User
    edited August 2013
    I don't have issue's with the launcher screen just the character screen once I load into the game the screen is blank black. Can someone tell me how to fix this problem, please?
  • flyingfinnflyingfinn Posts: 8,408 Arc User
    edited August 2013
    Start game in Safe Mode, it's in Launcher Options.
    Try with minimun graphic settings.
    See if those help.
    CHAMPIONS ONLINE:Join Date: Apr 2008
    And playing by myself since Aug 2009
    Godtier: Lifetime Subscriber
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  • tariqhsevenwordtariqhsevenword Posts: 2 Arc User
    edited April 2015
    Hello,
    I just started playing today, I accidentally changed the something in the game on Options menue and can't get it back to where it originally was. Iys all zoomed in and I can't see the other conrtols.
  • tariqhsevenwordtariqhsevenword Posts: 2 Arc User
    edited April 2015
    Oh nvm, I have it resolved :)
  • djwinzadjwinza Posts: 60 Arc User
    I've been having Champions Online force my PC to restart, and I mean full restart all the way to POST and Windows stating it was tuned off incorrectly for the last 3 months. I have mentioned it elsewhere, but even after performing a full factory reset on my PC 3 days ago, the problem persists. I've posted a DxDiag report in another part of these forums and have no views of it.

    Once more, I would like to mention that I would like to get back to playing my favorite game, so any help would be most welcome. So far, no other game, app or program I have tested since this issue arose have produced the same effect, it is isolated to ONLY when I play Champions Online. Thank you in advance and have a wonderful day.
  • catstarstocatstarsto Posts: 1,137 Arc User
    Red Counter/Lag-rubberbanding/slow loading...and now i cant even bring up the game because it freezes upon loading. My net is fine, i have all the bars, it still played STO without any issues.


    The irony...ive been trying to film Rampages and gameplay to make a promotion of how great the game is and try to get more players, but the lag has been ruining my work. ^^;

    Courage is doing what is right even when it isn't popular or safe. Honor is retaining the dignity and virtue in one's self, so it can light the way for others in the darkest of times. Compassion is showing patience and mercy towards others, even when it isn't returned or deserved. A hero is defined by these 3 words, they set him apart from others as a beacon of hope and excellence.
  • visionstorm01visionstorm01 Posts: 564 Arc User

    Red Counter/Lag-rubberbanding/slow loading...and now i cant even bring up the game because it freezes upon loading. My net is fine, i have all the bars, it still played STO without any issues.

    I've been having this issue as well. Game won't load when I select my characters, and the one time it did load, it went back to red counter on load screen the moment I tried to change areas and got stuck loading.

    Being having this issue for like 30+ mins now.
    ____________________________
  • elle#3705 elle Posts: 56 Arc User
    Launcher keeps crashing after every few hundred Mb of files patch, I cant download the full 9gb patch straight coz of it.

    Is there a full client 9gb torrent of this game?
    Coz some this game's stuff just sucks and keeps crashing, one example is that game launcher.


    ENCANTADIA
    Philippine TV series
  • majesticfurymajesticfury Posts: 21 Arc User
    Server keeps DC'ing and red text saying "Server not responding" - It's been doing this for over an hour. I'm EU based have tried relogging, rebooting the client.
  • stormstryke2stormstryke2 Posts: 30 Arc User
    Patch server can't be reached. I was just in STO, logged out to log into CO and get this. Tried going back into STO same thing.
  • maldanaanmaldanaan Posts: 54 Arc User
    I just installed Champions Online on my new laptop, and the screen keeps flickering and has random visual static. This is only happening on the active game screen. What settings do I need to change to fix this? I have no idea. The laptop has 16GB RAM, a NVIDIA GTX 960M Graphics Card with 4GB dedicated VRAM. The display is 4K UHD, but I've set it to 1920 x 1080 60 Hz so that everything stays visible.

    Please advise. Thanks.
  • kurgan#9547 kurgan Posts: 3 Arc User

    If you are asked to provide us with more information on unexpectedly poor performance, please follow these steps:


    1. In the Champions launcher/patcher, click Options, and under "Advanced Command Line", enter the following:

      -SetTestingMode -threadPerf -showfps
    2. Then start the game normally (you should see a bunch of debugging information in the lower left part of the screen)
    3. In game, navigate to a location which demonstrates the poor performance.
    4. Run the command /timerRecordStart perfbug (No visible prompt or chat text will appear although it is recording to the log file)
    5. Wait no more than a couple seconds and then run /timerRecordEnd
    6. Run this command to generate a screenshot:

      /screenshot_ui_jpg
    7. Create a new email to profiler@crypticstudios.com . In this email, please mention your character name and account name.
    8. Attach the file created in step 3, which is located in <Champions Installation Folder>\Champions Online\Live\profiler\ and should be named perfbug.profiler.pf or perfbug.pf (e.g. C:\Program Files (x86)\Champions Online\Champions Online\Live\profiler\perfbug.profiler.pf ). This file must not be larger than 2MB, otherwise repeat steps 4 and 5, but do not wait before running the second command.
    9. Also attach the screenshot created in step 6 (screen shots are saved to Champions installation folder\Champions Online\Live\screenshots)
    10. Submit an in-game bug report (click on the Game Support button (has a question mark icon) in the upper right and choose Report a Bug), category "Other", this will provide us with any information we require about your system configuration. Mention in the bug report that you have also emailed profiler.
    11. Then exit, go back to the Options in the launcher, and remove the options from the "advanced command line".

    Do not post specific performance problems to this thread (other threads in this forum are fine).
    OKAY! SO WE have a server problem, mainly folks like me with the "No Server Response" in the big red crashendo font with the famed doomsday clock rolling in the seconds. So we're suppose to respond with this BS, on top of it write a ticket to Perfectworld and pray they fix the problem. BRILLIANT!

    Sorry but never helped and never happened. Oh and forget about reporting through live chat these lazy bums rather be burning their franks on the grill with the money underneath keeping their warm profits balling like it's 1999.

    Hippocrates is what I say!

    This is the same issue been going on with ANY MMO and all the time submit a ticket, and hopefully the GMs = #GodModeratersForWankers again..............#GodModeratersForWankers will answer our prayers for a better gaming service and experience. Now we know how this plays our so it's time to balls to the walls, and let the fly run high and dry.

    How about Perfectworld work on the more serious problem or............I'm asking for my refund. No? Okay then this **** goes to the Federal Trade Commission, plus I broadcast their phone number............ oh wait...........

    (650) 590-7700

    There we go, now maybe if we E.T. ARC HOME! They might pick up their little noob buttocks and start hearing out the players.

    OH YES PERFECTWORLD I AM SO GOING THERE!

    Again bad server connection, wanting to blame the players, and finally too chicken **** to hear players out on Live Chat, well it's time to hustle and flow, and go at this mess Player Style!

    One way or another I'm going to get my fun and entertainment if it means I have to mess with their heads, their staff, and go legal until they either provide better service or get my money back.

    Perfectworld there can be only one!

  • tongi02tongi02 Posts: 21 Arc User
    My game launcher keeps timing out, sometimes I make it to the characters but when I hit PLAY it would always get the red Server is not working and it would tell me the server timed out.
    Please contact me by G-Mail.
    [SIGPIC][/SIGPIC] Always move forward, even if it's one step at a time..
  • Pretty sure this is happening to everyone right now.
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