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trailturtle
Posts: 5,496 Perfect World Employee
Thanks to your constant (and constantly amazing) feedback, the error related to billing and subscription processing that has been impacting certain players using Visa credit cards has been identified. We are working with our billing and payment partners to correct this error ASAP. We're all-hands on-deck, but we don't have an immediate ETA on a fix. Soon as we know, you'll know.
Of course, we will ensure all affected players are compensated.
Thank you so much for your continued support.
-The Champions Online team
Of course, we will ensure all affected players are compensated.
Thank you so much for your continued support.
-The Champions Online team
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Thank you TT and the Development Team.
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What about those of us who are being told "Your issue is not related to this incident" by Customer Support, despite being the exact same thing?
I dunno about you, but each time i sub there's a $1 subtraction each time just to set up the sub for it to cancel the next day, i wouldn't call a dollor a day as being "free"
Well, considering that I just received my monthly bank statement today, judging from it, it looks like those $1 transactions aren't permanent, so technically it is "free."
It's nice to see that they finally admitted that they've been having a problem.
This is a terrible way to run a business.
And I will always be @DZPlayer122.
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Provided you are supplying your details i dont see how they could.
Indeed, you're not committing fraud. The money's there, the identity and bank account are yours, all the information is accurate. It's not our fault that PWE isn't taking the money despite their previous attempts to claim otherwise.
I dunno what you're planning as compensation for this, but I think a round of retcons for everyone who subs is definitely in order, at the least. That wouldn't cost you anything, and it's a nice start.
RIP Caine
I don't think there's be a ban involved, but considering what happened when they screwed up the Zen stipend, I can easily see them going "You played 45 days for free, so we're deducting them from your current payment. You have 0 days remaining on the subscription you just paid for. Please pay again, so we can deduct the remaining 15 days."
And then they'd probably screw up the Zen stipend for that period too.
@flamingbunnyman in game. Formerly @Roderick in City of Heroes.
"Do you know what power is? Power is control of men who are lesser than you."
PW isn't just as capable of sundowning products that NCSoft was.
...
And playing by myself since Aug 2009
Godtier: Lifetime Subscriber
Same thing i've been saying really. multiple people who were still on the 3 months for 30 dollar deal have had this issue. then they also target normal people as a way to cover up the fact that they simply wish to force those on the discount price onto the more expensive subscription.
I know I've posted it before, but you guys REALLY need to take off the tinfoil hats, and remember Hanlon's Razor:
@flamingbunnyman in game. Formerly @Roderick in City of Heroes.
"Heinlein's Razor has (since) been defined as variations on "Never attribute to malice that which can be adequately explained by stupidity, but don't rule out malice".
Just using your link.
Click here to check out my costumes/milleniumguardian (MG) in-game/We need more tights, stances and moods
And do you really think that Cryptic is capable of accomplishing anything malicious without bunging it up?
@flamingbunnyman in game. Formerly @Roderick in City of Heroes.
Many believe that Hanlon's Razor might be a corruption of "Heinlein's Razor".
And as to your question.......who knows? Lack of communication makes people speculate.
Click here to check out my costumes/milleniumguardian (MG) in-game/We need more tights, stances and moods
Oh yes, because it's not sheer greed when they pushed out gamble bag after gamble bag, then mock box after mock box so what i said can't ever be possible because there isn't a single greedy bone in the bodies of PWE/CO staff who want to ensure everyone pays an arm and a leg for anything.
Maybe you think i'm paranoid, maybe what i say is true, or maybe i say it just to make a point too because at this stage i'm just very pissed off at how they treat the problem and i'm one of those being kicked off from the discount subscription rate caused by this sheer amount of stupidity from them which is also full of malice and i don't feel like listening to someone defend a leech
1) The core of the issue should be fixed (as of Friday night). We've worked with one of our partners (I believe they help with our databases) to put a fix in place. All of our tests have worked properly.
2) For people who've been affected, the engineers are starting the conversation today about how to fix you up.
3) We're starting the conversation on compensation internally. Stay tuned.
Thanks for your support, everyone, we appreciate it.
-TrailTurtle
There's a difference between changing your business plan (implementing grab bags and lock boxes) and committing an act of fraud (what you're accusing them of with their billing issues).
If they really wanted people off the discount rate, all they'd have to do is announce "As of (whatever date), we will be discontinuing the (whatever the name of the promotion was). At that time, anyone still on that promotion will have their recurring billing discontinued, and will have to resubscribe under one of our standard subscription rates."
Or, they could fake a system issue that impacts a HUGE portion of the player base, alienating a large number of players, and costing them a vast sum of money, just to get an extra $5 or less from you each month. Yeah. That sounds like a smart plan.
@flamingbunnyman in game. Formerly @Roderick in City of Heroes.
But also thank you for the update is a sign of honestly wanting fix issue on your side keep us somewhat informed.
Pretty much. PWE and Cryptic haven't proven themselves to be competent enough to pull off anything as complex as a conspiracy of fraud and pull it off successfully. Their management and coders don't seem to be that intelligent.
If they actually attempted anything as insidious as skcark was claiming, they'd probably wind up giving the three-month bargain subscribers an extra month or two for free. That's just how blatantly incompetent they are at everything they do.
Anyway, I hope everyone else gets fixed up. In the future, maybe keep Billing Support informed so they have more information to offer the angry customers. Just a thought.
And I will always be @DZPlayer122.
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Looks like I'll miss out on the Flag speed ....
Formerly @CentralNexus in CoX -- as Flagborn, Doctor Futura, Fast Neutrino, Accoustix, etc.
My assumption is that the fix is applied to transactions at the first stage -- so we'll probably have 8 days or so of transactions failing because they didn't start with the fix in place. That's my guess.
It'd probably be worth charging it again, or you can wait for a response from Customer Support.
Compensation sounds way cool. I guess I'll give it a try again and see what happens. Wish I could get results immediately on whether it's working or not, heh.
Will i be on of the ones included? Because customer support has been BS'ing me about "Your issue is in no way related to this error everyone else is having, here is your Auth code to prove it" followed by yet more automated messages of "We are sorry, we are trying to fix this issue which everyone is experiencing from this code (the EXACT same damn Auth code).
Either hire real humans for the support section, or program better auto script bots. It's just sad when those spam sex ad bots on MSN have a higher vocab than your own bots.
Will those of us who have lost our 3month for $30 subscriptions be given it back? And i don't mean that as being the compensation either.
I've gotten confusing emails from Cryptic that seem separate from the support tickets saying my account has been updated again, which it wasn't. Its still SILVER again with all my old characters unplayable. The support ticket email seem little more than automatic acknowledgements of the ticket, and as yet have given me no real response, nor any estimation of the time of its resolution
Formerly @CentralNexus in CoX -- as Flagborn, Doctor Futura, Fast Neutrino, Accoustix, etc.
I dont think anything is fixed yet...like TT said they might need a week or so to get everything back up...but yeah CS dont seem to care much. The only person talking to us in this moment is TT noone else seems to care that we are paying costumers.
GET - OUT - OF - MY - HEAD - BILLY - WEST!
"Do you know what power is? Power is control of men who are lesser than you."
Yes they do... things about it.... and stuff....... :I