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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Lost items after chat went offline

nipidnipid Member Posts: 0 Arc User
edited February 2014 in General Discussion (PC)
Hey when I was playing 21.2.2014 at night chat went offline so i went to sleep. Tomorrow when I logged in I lost my greater plaguefire, lesser soul, lesser vorpal and 4x grand articifier. When I asked for /zone chat some players had this problem too so I posted two tickets GM said me I have to use Report bug in game so I did. Now its 7 days without response from GM or QA team. I just hope you will give me back my items thanks and sorry for my English.
Post edited by nipid on

Comments

  • saini50990saini50990 Member Posts: 309 Arc User
    edited February 2014
    man thats the worst thing that can happen, oh yeah i was getting some problem at that time too , wasnt able to send any message.
  • iambecks1iambecks1 Member Posts: 4,044 Arc User
    edited February 2014
    There is nothing you can do until they reply , you could try to pass the ticket number on to a forum mod through pm's and see if they can ask about it but other than that forum can't help at all because the GM's and support will not reply to forum posts at all , ever , hope you get the help you need though.
    YourSecretsAreOurSecrets.gif
  • lghtngfanlghtngfan Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Knight of the Feywild Users Posts: 3 Arc User
    edited February 2014
    nipid wrote: »
    Hey when I was playing 21.2.2014 at night chat went offline so i went to sleep. Tomorrow when I logged in I lost my greater plaguefire, lesser soul, lesser vorpal and 4x grand articifier. When I asked for /zone chat some players had this problem too so I posted two tickets GM said me I have to use Report bug in game so I did. Now its 7 days without response from GM or QA team. I just hope you will give me back my items thanks and sorry for my English.

    My goodness!!! The exact same thing happened to a guildmate of mine!!!! Thank you for posting this! I'm going to alert him too.
  • beckylunaticbeckylunatic Member, NW M9 Playtest Posts: 14,231 Arc User
    edited February 2014
    Chat going offline sounds irrelevant. When you specifically lose the most valuable items you own, then the very first thing you should think is that you were hacked, not that it was a bug, and your contacts with customer support should be asking to have your account rolled back.
    Guild Leader - The Lords of Light

    Neverwinter Census 2017

    All posts pending disapproval by Cecilia
  • nipidnipid Member Posts: 0 Arc User
    edited February 2014
    I dont think my account was hacked because all my AD,golds and some good items I still have :/ I prefer get my items back with email in game or somethings like that because I have better set, ench ranks etc...
  • beckylunaticbeckylunatic Member, NW M9 Playtest Posts: 14,231 Arc User
    edited February 2014
    Yeah well... they don't actually do that, ever.

    Some hackers will strip you completely and others are looking for a quick in and out of just grabbing the easiest things to take. Taking your money requires time and cooperation.
    Guild Leader - The Lords of Light

    Neverwinter Census 2017

    All posts pending disapproval by Cecilia
  • nipidnipid Member Posts: 0 Arc User
    edited February 2014
    I still think I wasnt hacked, but when I was then QA team or GM can check email in game/trade log or somethings like that and ban him... maybe. Lets just hope they will give me my items back :(
  • rhoricrhoric Member Posts: 1 Arc User
    edited February 2014
    The thing is you just said you lost items. If you said that you might have been hacked then they would investigate.
  • melodywhrmelodywhr Member Posts: 4,220 Arc User
    edited February 2014
    we're sorry you're experiencing these issues.

    if you have an issue were you're missing items, if you suspect that your account has been compromised or have any other account related issues, the procedure is to submit a support ticket. bringing these issues to the forums isn't going to help you get your issues resolved. there isn't anything the community team can do to assist other than to direct you to the support team.

    thank you and good luck.
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