When you are assigned a new Starship upon promotion, or you 'buy', a new ship that catches your eye, in the "C-STORE". For some reason, it is assumed that the ship is "good to go". And if things don't work out, with the ship. Wellll, that's the fault of the user, isn't it?
The UNITED(?) STATES NAVY, as has pretty much EVERY SEAFARING NATION on this planet, that has built, and deployed ships to sea, be they 'MERCHANT', or 'NAVAL', gives a ship that they've built, a SHAKEDOWN.
A shakedown crruise, isn't just about finding 'flaws'. It's also a "get aquainted" period for the new 'master' of that ship. It's supposed to let that Captain know just what his(her), new ship will do, when (s)he, needs it to. For Captain and ship, to become one, as it were.
Why does it seem that Star Trek ONLINE, has this presumption that everyone that come into the program, is just a 'natural' Starship commander, no matter WHAT SHIP they're assigned?