First, wrap i with duct tape to prevent exploding. Then start injecting the liquid... And as I said, Neverwinter Online is having same issues, both Europe and US.
Instead of criticising, better give IT guys some tips how to solve the problem. I.e. here's a video how to manage similar problem: https://www.youtube.com/watch?v=M2aNUsvd0Ow
I had same situation, so I gave laptop to my girlfriend so that she could play NWO. Same situation there. And she says that most of her guildmates gets DC the same time as she (after DC she sees a long 'TRIBBLE has connected' list). So it seems some common Cryptic problem in all their games. edit: in my case everything…