I think this is a fair and acceptable solution for the affected players, and it's nice to have the option of the bridge officers restored (by character rollback), for those who lost a lot of them, or had expensive items vanishing alongside with them (rep / lobi gear). So, I personally feel satisfied with this, and happy…
For the record: Same issue here. In an oddly specific way. I have 7 characters, only one is affected, a KDF Ferasan Char. Neither of my other chars has encountered it (3 Feds, 1 KDF, 1 FED-aligned Romulan, 1 TOS Fed Char), but with the Ferasan char, 4 out of 5 of her Ferasan Bridge Officers have vanished into thin air -…