superzuul Arc User

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Hi there! Sorry to hear that you're having problems paying with Zong. Unfortunately, we can't fix those on our end, but I can point you at the right people to talk to. You can contact Zong directly via their website, located here: http://www.zong.com/help/contact-us They should be able to help you find out what what's…

in Zen Purchasing Problems (Desperate, please reply) Comment by superzuul April 2013
Hey there! We understand your concern regarding Skrill/Moneybookers requesting such information out of the blue, but we can assure you this is no scam. Skrill/Moneybookers is a UK based company that processes direct credit transactions for us. Most of the time, when you make a purchase they simply process it and we award…

in Skrill Moneybookers Email (Customer support reply on page 2; not a scam) Comment by superzuul April 2013
Hey dukeofrock, Occasionally additional checks are run on payments. This is entirely random and done for security purposes only. It has no bearing on your account or your standing with Perfect World/Cryptic. Unfortunately, depending what time these reviews occur, you may have to endure a prolonged wait period. We do…

in Zen purchase BS Comment by superzuul June 2012