In my case I changed the password as I suddenly got logged out. No problems at all getting a link typing in the new PW for Arc website and change. Security code only if they see its a new computer ip or so. But even when I sign in to the website I cannot sign in to STO .
Every Thursday the same issue this Is so annoying. After the update or patch or whatever the game will not load the first time. It took about 35 minutes to load all the files (the black start screen with "loading") and I had to start it several times. Is there no solution for it?
And again, it worked after waiting 20 minutes on this screen, but since yesterday (new update) the same, waited for about 1 h in this screen and tried several times, no effect....