If you two live in Texas or use Time Warner Cable, pretty much everyone with those things in common are having this problem. We have all but been abandoned. If you have this problem, do not subscribe to the game, you will get no REAL help, though you will get plenty of copy pasta. EDIT: Just noticed you were Lifers, in…
http://techsupport.perfectworld.com/showthread.php?p=29771#post29771 Darth responded in the primary Tech thread to my post, go there and have yourself a quick laugh.
I take it you gentlemen over here are also being ignored about the problem. Don't want you guys to feel too bad, we are being ignored over at Champions Online as well.