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What is the Arc Client?
Install Arc
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raunach Arc User
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I had some master keys that I posted on the exchange and while paging through the sell tab they all vanished from my sell tab, and were not purchased. The auctions expired a week later and the keys were not attached at all. I opened a ticket when they first vanished, waited 3 weeks to hear a response, and the response had…
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It still shows on their feature matrix for gold members as 500 promotional points that can only be used in the STO store. I hadn't played in a long while and had a few thousand points when I came back.
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Spearhawk, I'm in the same boat as you. I had keys vanish from my account as well, filed a ticket over 2 weeks ago and still have not heard anything back from support either. Due to the lack of customer service I will never pay money for zen again and instead just use my monthly stipend or dilithium for zen.