I did also remind them that advertising something for one product but making it apply to another is the very definition of a bait and switch, which is highly illegal.
I got a different response myself: Hello, Thank you for getting back to us and for your feedback. We understand how feel; however, as much as we would like to have the item added to your account, we are still investigating on what has happened with the code distribution. Please rest assured that we will have this corrected…
I can confirm, I play both STO and Neverwinter. I got the email for STO yesterday, and an email for Neverwinter today. It was exactly the same code. Some moron sent out the wrong codes or used the same code for both games. I submitted a ticket with screencaps of the emails but I seriously doubt they will bother giving me…