Devs will never reply to a mistake they make; only to point out to the player base, what mistakes we make....some how, in some way, the Devs will say it's not them, and that the player base needs to fix our internet providers....happens all the time.
Just tried to switch toons, and got nearly a 534sec "server not responding"; so I closed the game and have been "timeout" ever since....I'm in the U.S.