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panzergrey Arc User
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Agreed. This should have been a 24 hour fix, not multiple customers still waiting a week later.
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Still waiting for a fix to this.. Considering many of us spent real money on this, for an advertised promotion, it would be nice if we got more of a response that a somewhat generic "we're aware of the issue and working on it" email.
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Well, I received a standard canned response from support about my zen balance, instead of addressing the issue of the missing charge reward points. Still have zero points to redeem...
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The announcement posted at 7:00am PT didn't mention any start time for this promotion, contained the statement "From now until 11/28", and had a direct link to purchase Zen. Anyone who didn't receive their reward points because they purchased Zen before some other switch was flipped, need to be taken care of.
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Ditto. Received zen with no issue, but still no reward points.. Purchased directly through the Arc charge page.
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Not too happy about this either.. Dropped $200 after the announcement this morning, have my Zen, but no reward points.
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I don't believe that is correct. http://sto-forum.perfectworld.com/showpost.php?p=9822701&postcount=9