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What is the Arc Client?
Install Arc
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neotomaunum Arc User
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Just a quick post to acknowledge that Cryptic has now included the discounted Gamma bundle with the rest of the bundles in the current 35% off sale. I'm personally still miffed that they didn't include it in the earlier sale (since I bought the Cardassian bundle instead). But, progress is still progress! :)
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Hmm. Checking the language of the Gamma Vanguard Starter Pack I purchased, it did indeed confirm that it would *replace* the Gamma Vanguard Starter Pack with a special discounted version that is 2000 Zen less than its normal price, to allow me to purchase the rest of the Gamma Vanguard Pack for the original price if…
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Just a quick note to say that the email address worked great. Fast and effective response by Customer Service to one issue, fast and polite (if not ultimately helpful) response to the other. Thank you to all who helped confirm it is not just a 'me' problem with the website, and a Rare Thank You [Helpful] [Timely] to…
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Thank you both for the help! Email sent! Fingers crossed this works, and I can get my Zen deposit... :)
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Thanks! I've got Chrome v. 47.0.2526.106 m . Was a fresh install just to try the website support form on a third browser! ISP of Bell / Eastlink (tried in a couple spots).
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*sigh* the website doesn't work (FF, Chrome, or Edge). Hence this thread. (The tickets problem is a lovely aside).
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Oh, joy. So besides the hour wasted, it seems there is no prospect of a fix for this?
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Thanks for letting me know about this additional hurdle. So, in-game tickets don't work, and the support page doesn't work. Does anyone know of another formal/proper way of contacting the company with concerns about subscriptions (or missions not completing properly)? Thanks!
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I don't know if it still happens for the OP, but it is happening for me. It's been a month, I've tried 3 browsers (Chrome, FF, new IE), and cleared cookies, to no avail... :(