It wouldn't be so bad if they actually responded to the queues and told us what they were doing about it (if anything). They seem to just ignore the user base. This game isn't made by EA is it? (please don't answer that)
As a new player to sto, and new to mmo's, I didn't have a clue which species to pick. I would love the chance to re-species now I'm more experienced. Maybe they could limit it to only once? That way people won't change at whim.