memeitoo said it better than I did. The terms of service do allow for Cryptic to make changes for game functionality. Sure. That's not at issue. It's the manner in which it was done. It seems that Cryptic could have made a better choice of how to address the problem in order to give customers an item that was closer to…
I agree with ice7la It is false advertising, and it is illegal to promise to sell people goods or services and pull a "switcheroo" and give them something different than what they purchased. Are there any lawyers on the forum who can comment about this? I'm really surprised that Cryptic thinks they can get away with this…