Agreed, I manage two NOC teams in real life. It doesn't matter if the trouble is on their end, or one of circuit providers (which is what it appears, given the symptoms and the ping plots I've run with an average of 20% PL and periods of 100% PL from the last two hops which are Cogent). it's their problem as visible to the…
Same in Texas. They're clearly aware as they've merged multiple threads so they don't have to see multiple complaints. Now if they'd just bother to communicate. I'd go play Champions instead but it's having the same problem.