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jonathansouth Arc User
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they finally found a fix and are even willing to discuss compensation i guess the summons they had with the Federal Trade Commission they got last week stoked a few fires and got them to speed up
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completely agree the issue is almost certainly with the launcher sending a false negative and most likely a conflict regarding the new code written to link to Epic Games Launcher allowing the Epic launcher to launch the game and existing code however this is also probably why it won't be fixed as they have calculated that…
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I got the exact same results although I dont have HD 615 only got 3000
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What do you think an international trade treaty is? it is a set of legislation that amongst other things allows a company to do buisiness in multiple countries. However to allow that to happen thier has to be consumer standard alignment this legislation is why for example so many companies have had to change the way they…
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in the patch notes thier is no mention of a fix
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Consumer protection legislation is an unamiable right backed up by state, federal and international legislation. I have ran a company for over 10 years i would never even for a second think that I could renege on my legal obligations under consumer protection legislation and act in the way Cryptic do
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my feature level does include 11.1, 10.1 and 10.0. I have already had written confirmation from cryptic that thier is nothing in my hardware to prevent me from running the game the issue is at thier end
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whether it is a game or not is irrelevant it is a consumer product and the company in question have breached consumer protection legislation on multiple occasions the nature of the product is irrelevant if you are a buisiness and you act illegally and breach consumer protection legislation then you should expect to be…
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They are breaking multiple pieces of consumer protection legislation they have been given plenty of chances contacting the authorities when an organisation breaks the law is completly valid
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They are still taking money from people despite knowing the issues
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Thank you for using the Better Business Bureau's Online Complaint System. Your complaint has been assigned case # 847844. Correspondence regarding this complaint will be emailed to : j_south@hotmail.co.uk Please print a copy of this for your records. Filed on : October 14 2020
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make a complaint via https://www.bbb.org/us/ca/los-gatos/profile/online-gaming/cryptic-studios-1216-1272935 as then cryptic will be forced to act
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last time Cyrptic stole money with a broken update and refused to answer I had to put a complaint into the Better Buisiness Bureau office in California and cryptic fixed the issue within an hour of recieving notice of the complaint we should all make complaints to them. https://www.bbb.org/
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they will not make any attempt to fix it before the end of the month and then they will only decide to fix it after they have done the monthly revenue figures and they will then only fix it if it costs less to fix than the drop in revenue
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they have deleted the main forum about it
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they should role back and start the patch again from square 1 with a new development team and a minimum of 6 months testing before release while compensating all players with 6 months premium
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i think we can safely say they have no intention of fixing this anytime soon we may be lucky and get an accidental fix 6 months down the road and they certainly won't be compensated they need to roll back the patch and test it for 6 months with an entirely new development team not a single employee involved in the…
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you have pretty much an identical system to me
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https://www.facebook.com/StarTrekOnlineGame/videos/3506701469386237 pretty much admitting they only fix bugs if they think it can be done quickly
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already done I sent one on day 1 just roll back the patch and shove the expansion on tribble until you can get it working
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Hope so unless they decide that since it is only a relatively small % of the player base that it is not financially viable to fix the issue as on a simple cost analysis it would be cheaper just to ignore us and plod ahead with the remaining player base as although they have acknowledged thier is an issue they have made no…
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i've even still got my very first character I made before the game went public despite the fact that due to a bug at the time of creation I couldn't type in a name and had to go with a randomly created I still remember queuing for ages to find a STO group and how the Borg missions used to be before they split them into…
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actually it has been very enjoyable obviosly I need to take a break once in a while as for posting in the forum I have been a STO player since the closed Alpha back in the days it was an Atari product long before Perfect world etc and it was people like myself and many others who have kept this game alive and to be honest…
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and would be standard operating procedure in a competent company
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having a laptop changing my graphics card is not an option I have direct x12 running and i have already cancelled my subscription to sto and restarted my one for swotor
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I could not agree more the patch needs to be rolled back immediately and everyone compensated and every future update should go through at least 6 months of testing on tribble before going live anything else is just poor management
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same issue still not fixed you need to roll back the patch and do at least 6 months of testing on Tribble to iron out the bugs before you put it on the main server what the hell are you thinking not testing this properly on the test server before putting it on live if you had even 1 case of this in the test the update…
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lucky you not mine i'm in the process of filling in the better buisiness bureau complain right now
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I think we can safely say STO have no intention of looking into this and will continue to ignore any threads tickets etc regarding this thus there are only 2 options 1 write of the loss (What STO want us to do) 2 go to the banks get our money back but have STO close our accounts down I guess we have to all ask ourselves…
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I have a similar problem I bought 10k zen got charged for it have a receipt and everything but when I go into Sto the Zen has never been credited to my account I have made dozens of posts in forums reddit etc etc I have had no replies from Cryptic at all they literally have just taken my money and ran as I can't even get…