There is more information on the thread as Eazzie mentioned above https://www.arcgames.com/en/forums/startrekonline/#/discussion/1257959/directx-support -Meanwhile- If you go into PC properties "Device Manager" under Display adapters then "Disable device" (your video card) then you can get into the game (at least I did)…
If you go into PC properties "Device Manager" under Display adapters then "Disable device" (your video card) then you can get into the game (at least I did) with all display settings at absolute minimum. Terrible gameplay but it's a work around that at least you can get duty officer assignments going and get the phoenix…