I was not playing this game months ago when this issue was the flavor of the month. PWE in breach of contract with a customer should take higher priority than players losing virtual items that are not even theirs per the game's terms of service, but property of PWE. This matter involved a financial agreement (REAL LIFE…
Going on two weeks, no contact from that email address (which is basically the ticket support system.) Original poster is expressing valid concerns, as PWE is currently in breach of contract with me concerning my payment for a lifetime membership & them providing me only with a free to play membership.
Same here. I was away a couple years, hear about this new expansion and decide to give it another go. I have a lifetime subscription since the first time they were ever offered, and now I return to find all my characters are gone, and my lifetime subscription is no longer active. I too put in a support ticket over a week…