The fact that the TOS allows them to avoid responsibility for game bugs (and I'm assuming your reference to the TOS is correct because I haven't checked) doesn't mean that they CAN'T take responsibility. They can if they want to. The TOS is just a cover-your-a** recourse in case they don't want to address a specific…
So you believe that doing something to improve customer satisfaction and correct a game error (not customer error) sets a bad precedent for the company? I hope a marketing career is not in your future plans...