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draco0167 Arc User
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This is a post from the other thread where a tech support agent has been replying to us.
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Please contact me in-game @draco0167 and I'd be happy to send you some instructions on how to perform one as well as how to read it so that you know what it says.
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So I finally got a reply again and it seems that are done getting information from me on the subject. Here was the final reply, with a highlighted portion that I got a kick out of reading:
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Not sure why this repeated, sorry. Edited to delete.
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Can you post the response here or send it to me in a PM? I'm interested to see the different replies since we all seem to be getting something different except for a few of us being told to change out our launchers. =\ Other than that, I totally agree with you. I'm also a lifetime member as of a few months ago, this is…
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More tracerts from just now. I can't keep connection. =( Tracing route to 208.95.184.247 over a maximum of 30 hops 1 6 ms 7 ms 7 ms 10.239.29.1 2 8 ms 8 ms 10 ms tge7-1.austtxa-er01.texas.rr.com [66.68.2.162] 3 12 ms 27 ms 12 ms tge8-5.austtxa-er02.texas.rr.com [24.175.41.247] 4 15 ms 15 ms 15 ms…
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From everything we've been able to find all I can say is that it's not a full time thing. The server seems to be just unstable, not unusable. I'm not sure if everyone has the issue at the same time or if you and I would find the issue at different times. I'd need to be on TS or something with others that are having this…
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So, basically, no change. LOL - First one looks good, second one shows the high ping.
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Thanks for the suggestion but at this time I have done everything possible from my end to resolve this issue, including a DNS flush. I have ruled out all software issues on my computer other than Windows itself when I formatted my HDD and reinstalled Windows, my video driver, and the game client before having the issue…
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Still happening. =(
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I actually just got off the phone w/ Cogent Co again and the agent mentioned that they just finished doing some work on the connections being routed through where we'd been seeing the problem. (A few hours ago, he specified.) So I hope that these issues have been addressed at this time. I did also ask about the sometimes…
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I mentioned before that I have a feeling the 'Server Stability Issues' that they patched last round may have been part of the cause, I still don't know how. But since that's when the issue started for most of us, I still think they're somehow connected... I'm not sure how likely it is but I suppose it's possible they…
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Got a reply from someone at Cogent Co about the emails I've been sending. Figured I'd share. Ben here claims that the high ping on that hop is normal. I explained to him that I've always been in the habit of running tracerts when I have some form of connection issue and this has never shown to me prior to this issue. He…
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@supernaut93 - I could not help but laugh at the title of your reply. Welcome to Cryptic Tech Support forums, where the customers support each other. :eek: Now go get Cryptic to acknowledge that we're having this trouble... No reply to my ticket to them, today either.
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Just spent the last 2 hours on the phone w/ TWC and finally got through to their senior techs. They are creating a ticket to inform Cogent Co about the issue (I think) but will want to send as much raw data as they can about the issue. More tracerts, for example. At this time I do not have a reference number for the ticket…
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Lets keep this thread about the tech issue if we can. But you can find that information here: http://sto-forum.perfectworld.com/showthread.php?t=159864 Please keep in mind that Pidgin is not the only XMPP client that you can use, it just happens to be the one that was noted in that post and so people assume that it's the…
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Please read the post directly above yours to see how you can help the situation. I know it's long but it has all of the information you need.
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For anyone that is not using TWC, the same thing still kinda applies to you but you just have to contact whomever you do use for an ISP. You will need to make them understand the issue and setup a ticket for it. Trouble is that you don't have someone like myself who can call and pretty much force them to through…
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To anyone else that calls in and is told to contact Cogent Co or Cryptic please know this... (And say this, in a very blunt way to the agent you're speaking with.) You are a customer of TWC. You are not a customer of Cogent Co. Cryptic is not responsible for your internet connection. You are calling the person that you pay…
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That was suggested to me by the Cryptic support team also. It doesn't help the problem. =(
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We're getting a good connection time when the server is letting us through but it's not stable. The connection is fine at some points but horrible at other points, up to causing the disconnects that we've all seen. While it's possible that this connection point is not the issue it is unlikely from the tests I've been…
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Looks like you're hitting that same server that's causing the issues. The ping on that server is also rather high, as you can see in your trace. You may want to report it as well. I know a guy in Dallas that's also having the same issue. Another thing is that I did contact Cogent Co about the issue, they are unwilling to…
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After several tests of my connection, (In Austin) I have contacted TWC and I have reported the issue. They have opened a trouble ticket and will be watching the data-flow for the next few hours. The problem that I located is NOT on a TWC server, but on a Cogent Co server. Below is one of several tests. This does not seem…
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Being that the error was being caused by this file (Unless it keeps changing the name) then I would have originally said to go into your game files and destroy that file so that the game can replace it. But since you've already uninstalled and reinstalled, I'd say that's a useless step to try at this time. If the game is…
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Is there an error message or anything that would help to tell us why you crash?
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Can you be more specific as to why you are crashing? An error message or describe what is happening on your screen when it occurs.
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There hasn't been either of those two things. But making 20 threads about the same issue isn't going to get them to respond 20 times. One thread will allow the devs to read everything about the issue in one place as well as allow everyone to see the response or the resolution once someone has it.
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To keep this issue to one thread please take a look at this link: http://sto-forum.perfectworld.com/showthread.php?t=285951
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Not sure why that one started w/ a 404 error, must have been a bad copy/paste. Either way, your sarcasm will not help the situation, nor will it get the attention of someone that may have the solution. Trying another copy/paste of the thread URL. http://sto-forum.perfectworld.com/showthread.php?t=285951
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In-game tickets are for GMs and there is no option to discuss connection issues. In this case you will want to submit a ticket here: https://support.perfectworld.com/app/ask