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Forums > Home› dlano#5559› Comments
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dlano#5559 Arc User
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If you read everything we've said, you'll see we have and only get the same canned response. There has been no solution presented as of yet, still have no RP several days after being told it is "being looked into". Is there anything you can do on our behalf?
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A number of us have, and all get the same response: We're looking into it, keep an eye on the website and forums etc. Not exactly reassuring.
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Sent a ticket about the missing RP, don't expect it to be resolved before the promotion ends though. Just glad I still got the bonus Zen.
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That part is also interesting since on the charge rewards redemption page it states they're account unlocks "Tier 4 - 10000 Zen Charge Reward - 1x T5 Regent-class Assault Cruiser (Unlocks for account) Tier 5 - 20000 Zen Charge Reward - 1x T6 Hestia-class Advanced Escort (Unlocks for account)"
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Perhaps you should look again too, you're thinking of the line underneath "Packs found on Arc will be 50% off from November 23rd to November 28th." This however refers to Arc as a platform, and that the discounts are in-game: "all Captains will save 25% on all items/packs in-game on Arc, Steam, Xbox One, and PlayStation®4."
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Since the key ring bundle post has been updated to say release is at 10am pst perhaps that is when the store discounts start? Still doesn't explain the charge reward points not appearing though.