For whatever it is worth I am a Verizon customer too and my lag to the game is so bad today (all day) that I just cannot play. I hope that someone is looking into this issue and that if Cryptic has a hand in being able to resolve it they would do what needed to be done. December
It's one thing to have a preview/beta weekend and not be able to get in. It is another to tie being able to play for at least 1 hour to getting a reward on the non-test server. I just cannot get in... Very disappointed right now. December