I don't know why there is no communication for ST. The same dev/publisher runs Neverwinter and from what I hear/see they seem to communicate with their players/customers just fine.
Also interested in knowing about this. Are there any plans whatsoever to fix the achievement issues for Xbox One, this the deciding factor for me as to whether or not I play the game and/or spend money on it at all. Seeing as patches are being released one would hope you guys intend to fix the cause of the problem