as life time sub holder (on my Main account) if they refuse to move my tokens to the account bank or another character for me, I will be telling the support team to go to hell and telling them I will never be purchasing zen again.
Well I unequipped my rifle and logged out, while I made a klingon delta, logged back in and equipped the rifle and got an update... now I just have to find a way out of the transporter room lol, at least it's partially solved
I hit respawn a couple of times and it threw me in to the transporter room, logging out for days doesn't fix it, and I can't delete the character as it's holding the server down time compensation upgrades so I guess I am just totally screwed as Customer service says only the devs can fix it.