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cathgar457 Arc User
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I sent a PM to pwebranflakes and he is checking with trailturtle to check and see if it is fixed and to see if there is an update to be posted here.
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So has this been fixed, compensated, swept under the carpet, as we have not been advised of any updates in a while?
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Cryptics motto: Thanks for testing because we do not:)
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Tribble was pulled from C-Store after 4 hours as it was bugged (as advised on Twitter). Cryptics new motto: Thanks for testing because we do not.
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It's fine, must have been another glitch in the system. It went back to active 10 minutes later without having to do anything and with the correct amount of days.
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Just great, my subscription just went inactive with 0 days subscribed. Have receipt and bank statement showing payment paid on 23 June and next payment not due until 22 July. Cannot even log into the authenticate server atm. Just went back to Active, this system is absurd.
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See over on CO that everyone that is having this same issue is being told by support that it is a problem with their address, even though they have been subbing for ages and have not changed their address details. Someone needs to advise support that there is a real problem with their billing system. With so many having…
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I have now used PayPal and guess what it actually works with the exact same details that were used on the PWE account. I have given up on the PWE system and will just use PayPal from now on, unless PWE can confirm that their system is fixed. I attached my receipt from PayPal to the ticket, which was also marked as solved…
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Just read the Champions Online forum, more and more people are starting to have this problem. It really looks like a CVV issue if it is affecting so many different banks etc. The last response I received is that there is something wrong with my name or address. Considering it is always the same and always entered the same,…
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I actually decided to try PayPal, my account still shows active with billing date of 22 June but it will take 3-5 days for the money transfer to go to PayPal, so I am expecting to become inactive. I have 6 x $1 holdings on my bank account, so I am also waiting to see if any payments come out of there. I have given up with…
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Yeah, there is definitely a problem somewhere. It is a pity that the only response is that it's a problem on our end but PWE cannot explain why this is happening all of a sudden and there are so many variables with different banks etc.
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I have just been advised again by Billing Support that it is a problem at my end and I even just re-entered my card details upon which it automatically put through another 2 x $1 account detail check fees (why 2), so now there are 6 on my account. I have now decided not to bother with a subscription as it is just not worth…
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As I have stated here and to Billing Support in frustration. If it is my bank problem, how can the $1 account verification go through seeing as how it uses the exact same information as the $14.99 subscription which is not getting requested. How can it be a problem with my bank when both my banks and VISA's support…
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Sorry Brandon (pwebranflakes) as I probably should not post this but I am at a loss. After supplying all of the information from my bank and from visa to billing support, they just replied that it is a problem with my bank. I have spent hours on this problem and I am really at a loss as to what to do next. I know I can get…
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@ Brandon No, CVV is correct as card is valid until 2015 and I have only subbed in the past 3 weeks. Details have been verified as correct. When the $14.99 payment was requested by PWE the system just did not put through the CVV, but as to why I have 4 x $1 verification payments sitting on my account and no further…
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No problems and that information is straight from Visa, I was on the phone with them for 30 minutes trying to find out what is happening.
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I quite often have one of my Bridge Officers show as a Shuttle/craft and it stuffs up my Bridge Station skills until I click on the BO/craft to fix it.
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I have had to go all the way through my bank and then Visa to try and figure out what is going on. Visa have stated that the following: 13 June $1 check details fee. 14 June $14.99 attempt but the merchant forgot the CVV (so your system stuffed up). Since then 3 x $1 check details but no attempt at the $14.99 subscription.…
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Trouble is that when it makes your account inactive, it puts you back to the 10 mil EC limit and any sales made when that happens you do not get the EC if you are over 10 mil, I lost heaps when this happened.
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The $1 holding/testing fee has gone through three times for me and I have talked to the bank and approved payment, but my account still is going inactive. I have been waiting 5 days on my ticket. My STO account even states that the next billing date is June 22, 2013 but I have not been subscribed for even a month. P.S. I…
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My account went inactive for the second tome in 2 weeks, still waiting on a reply to my ticket from when it happened the first time. Not happy about the loss of EC from sales due to the drop in EC limit and it is just getting to be a pain. Have, resubscribed for the 3rd time in 2 weeks and will see how long it lasts this…
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This has happened to me twice in the past fortnight and I am still waiting on a reply to my ticket from the first time it happened. At the moment my account is showing inactive with 13 days subscribed. So I have resubscribed again to get it to show active. This is really getting annoying.
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I logged on earlier today, 10 days into my 3 month subscription and I wasn't gold anymore. I didn't receive any of the EC from AH sales due to being put back to the 10 mil EC limit and to top it all off, now I can't even log into the servers. WTF is going on?
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After being subbed for 10 days of a 3 month sub, logged in this morning and was not subbed. Lost all of the EC that I was to receive from sales due to the drop to 10 mil EC limit:mad: Sent in a ticket and did a resub again but only for a month just in case they stuff it up again.
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I put in a ticket as I did not receive the 15% bonus on a 30$, $10 and $5 Ultimate game card payment. I received an email stating: Hello We apologize for the delay in receiving your 15% bonus Zen. The appropriate amount of Zen has been credited to your account and should be available to you at this time. If you have any…
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I third this as I am having the same problem.
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Having the same problem with the Allegiance Costume Options box taking up an inventory slot because it can not be discarded.