My ticket was responded to this evening. adding -patchserver patchserver2.crypticstudios.com to the commandline when running the client worked like a charm.
Anyone had any luck? I haven't been able to finish patching the game for several days. Some feedback from the deployment team would be wonderful at this point.
I've got the same problem. Thought I would outsmart it by downloading Tribble and moving the hogg file over to the holodeck folder, but it keeps getting caught up on the same file regardless of the environment: transfer failed, trying again for fmv/intro_delta.bik (retry 10, compressed)