Anyone else not able to login? Or just me?

lexusk19 · April 9

Anyone else not able to login to Arc? Or is it just me? .-.

darkjuno · April 9

Unable to login to Arc as well, via the STO launcher. Website/forums seem fine

bigblackafrica · April 9

It's not just you. I haven't been able to login to Arc all day. Had to use the launcher without Arc to get into the game.

lexusk19 · April 9

darkjuno#3752 wrote: »

Unable to login to Arc as well.

Both good and bad to hear. xD

bigblackafrica · April 9

Arc appears to be working now. I just logged in successfully.

baucoin · April 10

I normally don't use the arc app to launch the game but tried it today due to the issues. Kept timing out on login, went to the arc games web page, went to store tab then downloaded the client. That seemed to fix the issue and I was able to lauch the app with no problem.

majorcharvenak · April 10

Just tried logging in. It's a no go.

kacious · April 10

I have uninstalled reinstalled restarted cleared every thing i can think of and nothing, cant log in at all, the web site i can get into fine but no game. Do we just start putting in tickets?

baucoin · April 10

Same, guess it's something dealing with the logging servers on their end.

herrgis · April 10

As a temporary measure, do a search on your computer for the folder \Star Trek Online_en
In this folder start the application Star Trek Online.exe

This will put you into a login screen for the game (bypassing the current arc issues). You will still need your regular login/password.

Hopefully Arc will be fixed tomorrow.

baucoin · April 10

herrgis#1415 wrote: »

As a temporary measure, do a search on your computer for the folder \Star Trek Online_en
In this folder start the application Star Trek Online.exe

This will put you into a login screen for the game (bypassing the current arc issues). You will still need your regular login/password.

Hopefully Arc will be fixed tomorrow.

^^^^ This^^^^^^

kacious · April 10

I had to use steam because that was a no go for me.

phoenixc · April 11

The patch seemed to come down ok those servers are probably good, and the little green light in the launcher is on, but the game says it cannot find the servers. Anyone else having this problem?

spiritborn · April 11

Not me, I got in and did my event mission, so unless they went down after I did that it's probably probably not server related.

I took this image just a moment ago.

phoenixc · April 11

I finally got in too, though I had to use the arc desktop icon and do the oldschool pick the game/launch thing from there instead of just using the usual STO icon itself. No idea why that worked when the regular way didn't.

phoenixc · April 11

After the patch today I could not log on with the regular STO icon either. Oddly, the .exe way of launching didn't work either, but when I tried the old generic ARC launcher and went through the old-style pick the game/launch the game method it worked.

davefenestrator · April 12

It took 2 tries but I was able to use the Star Trek icon (PC, icon > starts Arc launcher > starts STO)

baddmoonrizin · April 12

threads /merged

wolfswetpaws · April 13

April 13th., 2024
I'm having difficulty logging-in to the Star Trek Online game, via the game-launcher.

kkramersc · April 13

Same. as of 2:39 EST

phoenixc · April 13

If you are getting a black screen with (or without) the little wait spinny and nothing else there is the old standby kludge where you use the Windows Task Manager to kill the game and launcher then immediately start it back up from the regular startup icon again. That usually works right off, but occasionally it takes doing it a second time if you are not fast enough in restarting the game after it disappears from the task manager.

If instead of the black screen you get an error message popping up that complains about not finding the server or that 'attempt timed out' or words to that effect, sometimes selecting and launching it manually from the generic ARC launcher works better than using the dedicated STO launch icon.

Some people find going into the game's folder and launching it from the game's .exe file works to combat similar launch problems, but I have not had to resort to that in years (and it did not work when I tried it back then), so I am not sure of the details anymore.

protoneous · April 13

phoenixc#0738 wrote: »

Some people find going into the game's folder and launching it from the game's .exe file works to combat similar launch problems, but I have not had to resort to that in years (and it did not work when I tried it back then), so I am not sure of the details anymore.

Using the game's launcher works good. I use it every day. Arc is just an extra layer. If you can find the .exe it's easy to put a shortcut on the desktop or even on the taskbar. Here's what it looks like..

phoenixc · April 14

protoneous wrote: »

phoenixc#0738 wrote: »

Some people find going into the game's folder and launching it from the game's .exe file works to combat similar launch problems, but I have not had to resort to that in years (and it did not work when I tried it back then), so I am not sure of the details anymore.

Using the game's launcher works good. I use it every day. Arc is just an extra layer. If you can find the .exe it's easy to put a shortcut on the desktop or even on the taskbar. Here's what it looks like..

True, I have heard that a lot of people use it as their default launcher without problems.

The reason it did not work for me way back when doesn't have any bearing on anything recent, it turned out that when they launched Age of Discovery it broke something that kept a lot of the Steam installs from working and I had to uninstall the steam version completely (even had to edit the Windows registry iirc, though I may have that mixed up with a different game) and download a fresh ARC-based version and use it instead (though it still didn't work until about a week later).

captainkc · April 17

Today 4/17 I tried both the ARC launcher and herrgis' tip for the game application.. Error message "unable to authenticate: Couldn't initialize token login" and this continued for 15 minutes. But I finally was able to login.

kirisee · April 21

Server acting up again April 21, can't stay logged in for more than a few minutes.

azrael · April 21

FWIW, I've been experiencing unusual lag spikes. They didn't go away entirely when I dropped my graphics settings. Also of note, I can eliminate my own internet connection as the root cause due to this only occurring as of the last couple of weeks (game was running relatively well beforehand). This unusual amount of lag can be attributed therefore to two possible causes, I think:

1. Higher player volume due to the currently-running event
2. Something broke during one of the more recent patches.

Either of the above (or both) could be the root cause, considering how fickle this game's code is.

winniebaygo · April 23

I'm experiencing issues logging in, too. I can install any version of the client, run it, let it update, then try to log in. Nothing. It just returns me over and over to the Username/Password screen. I have uninstalled and reinstalled. I contacted support and they say my account is good with no restrictions. I'm a little perplexed. I'll try support again.

spiritborn · April 23

winniebaygo wrote: »

I'm experiencing issues logging in, too. I can install any version of the client, run it, let it update, then try to log in. Nothing. It just returns me over and over to the Username/Password screen. I have uninstalled and reinstalled. I contacted support and they say my account is good with no restrictions. I'm a little perplexed. I'll try support again.

What does the red text when you return to Username/Password screen say?

winniebaygo · April 23

spiritborn wrote: »

winniebaygo wrote: »

I'm experiencing issues logging in, too. I can install any version of the client, run it, let it update, then try to log in. Nothing. It just returns me over and over to the Username/Password screen. I have uninstalled and reinstalled. I contacted support and they say my account is good with no restrictions. I'm a little perplexed. I'll try support again.

What does the red text when you return to Username/Password screen say?

No red text or message pops up. It just pops up the username/password box over and over. I tried another account and it does the same thing. That's what's so weird.

phoenixc · April 25

Maybe the windows compatibility troubleshooter would help (it did when I had that problem not too long ago).

Also, it might be a good idea to make sure the game executable is whitelisted in your firewall and antivirus settings if you haven't already.

Anyone else not able to login? Or just me?

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